Overview
Alstom Perth, Western Australia, Australia – Maintenance Technical Support Engineer role based in Perth.
Your future role
The Maintenance Technical Support Engineer has a central role in the Service Support Services Agreement (SSA). The SSA L1 Engineer will be co-located with the client in their Technical Remote Operations Centre (TROC). The L1 Support Engineer will match the client's continuous 12 hour roster and work both Day Shift and Night Shift. The roster will be 2 Days on then 2 Nights on then 5 Days off. Then 2 Days on then 3 Nights on and then 4 Days off. Then 3 Days on then 2 Nights on and then 5 Days off.
Responsibilities
* Work with the client team in the TROC to assess faults and failures identified with the System, either on site or in the back of house subsystems
* Monitor the System via the ATS and MDC for alarms, issues or trends that may impact performance or lead to a fault or failure
* Review client-initiated tickets for each issue and confirm the required information for the specific fault or failure
* Triage client-initiated tickets and identify the initial action required for the specific fault or failure
* Coordinate with L2 and L3 teams on the response required to ensure timely response and/or rectification of the fault or failure
* Initial review of logs downloaded for the associated ticket item
* Monitor the timing of responses to ensure KPI adherence
* Contribute to improvements by proposing innovative features with added value for the client
All About You
We value passion and attitude over experience. That's why we don't expect you to have every single skill. Instead, we've listed some that we think will help you succeed and grow in this role:
* Bachelor Degree or equivalent in Electrical, Electronic, Automation, Computers, Software or Telecommunication Engineering
* Good knowledge of railway signalling systems, software and hardware
* Experience with railway operations such as ERTMS/ETCS, CBTC, Interlocking, ATP Systems
* Knowledge of Australian Railway Safety standards
* Ability to interact with signalling sub-systems across the project team for technical convergence
* Significant experience within complex signalling design/multidisciplinary projects with knowledge of signalling design and interlocking principles, standards, components, and fabrication methods
* Experience in Major Brownfield Signalling Projects
* Ability to work transversally with Services and Engineering teams
Things you'll enjoy
Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also benefit from:
* 18 weeks paid parental leave
* Free gym membership
* Purchased annual leave and a novated leasing scheme
* Independent and confidential wellbeing support for you and your family
* Investment in your development through learning opportunities
* Stability, challenges and a long-term career path
* A competitive package that recognises your performance and potential
Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity. We're committed to creating an inclusive workplace for everyone. We encourage women, Aboriginal and Torres Strait Islander people, people with disabilities, and other minority groups to apply. We are committed to flexible and inclusive working arrangements and will discuss accessibility needs during recruitment. If you require any adjustments to the recruitment process please email:
As part of the application process, you will undergo pre-employment reference checks and medical checks, including drug and alcohol testing.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Industries: Truck Transportation and Railroad Equipment Manufacturing
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