Customer Insights Advisor
We are seeking a seasoned CX Strategist to spearhead our customer experience initiatives.
* Analyzing customer feedback and marketing performance enables us to assess ROI, identify trends, optimize campaigns, and continuously enhance our customer journey.
* This role involves championing marketing and CX reporting within the business through tailored reports, dashboards, and presentations for internal stakeholders.
* The successful candidate will lead or coordinate qualitative and quantitative research to inform CX and marketing strategies.
* Staying abreast of industry trends, emerging technologies, and best practices is crucial in driving customer experience innovation.
* Overseeing end-to-end NLS survey administration involves liaising with service providers and ensuring compliance with business rules.
About the Role:
This position requires a high degree of autonomy, excellent analytical skills, and strong communication abilities. The ideal candidate should possess a keen understanding of customer behavior and be able to distill complex data into actionable insights.
Key Responsibilities:
* Analyze customer feedback and marketing performance to drive business decisions
* Champion marketing and CX reporting across the organization
* Lead or coordinate research projects to inform CX and marketing strategies
* Stay up-to-date on industry trends and best practices
Benefits:
This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
What We Offer:
A dynamic work environment, collaborative team, and recognition for outstanding contributions.