We're looking for an experienced and motivated Customer Service Team Leader to lead and support our Customer Service Advisors. You'll play a key role in driving performance, coaching the team, and ensuring customers receive outstanding service across phone, live chat, and chatbot channels.
What we offer
* Competitive Salary– We regularly review our salaries to keep your earnings competitive.
* Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
* Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
* Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
* 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
* Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
* Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
* Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
* Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.
Key Responsibilities
Leading, motivating, and supporting a team of customer service advisors
Monitoring performance across telephone, live chat, and chatbot interactions
Providing coaching, feedback, and one-to-one support to improve quality and results
Managing day-to-day operational issues and acting as an escalation point
Supporting onboarding and training of new advisors
Working with management to improve processes, scripts, and chatbot responses
Ensuring service levels, quality standards, and KPIs are consistently met
Skills and Experience
Previous experience as a Team Leader or Senior Customer Service Advisor
Strong leadership and people management skills
Excellent communication skills, both verbal and written
Experience working in a contact centre or multi-channel customer service environment
Confidence using CRM systems, chat platforms, and performance dashboards
Ability to motivate others, manage priorities, and handle escalations calmly
Why Work for LKQ
* People First:We value our employees just as much as our customers.
* Work-Life Balance:Flexible working options to support your lifestyle.
* Career Growth:Genuine opportunities for progression in a thriving industry.
* Passion for Excellence:Join a team dedicated to being the best at what we do.
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