Caulfield South, Australia | Posted on 17/03/2026
Please note this role is Full-Time onsite at our Caulfield office in Melbourne.
Connect2Care started as a passion for two physiotherapists & has now become one of the fastest-growing allied health companies in Australia, with services nationwide. As a registered NDIS health provider, Connect2Care provides a range of community-based, allied health services to people of all ages & of all abilities.
Connect2Care is looking for an individual to sit within our client relations team who will be responsible for assisting with key stakeholders, client queries & intake. The client relations agent will be required to work closely with therapy staff to ensure optimal service delivery & management of administrative tasks. This position is a combination role of practice administration, along with assisting therapists in managing client relationships with key stakeholders of the NDIS. Connect2Care will train the appropriate candidate in the scope of the NDIS, giving them the knowledge needed to provide appropriate assistance to therapists & clients.
Requirements
Requirements
To apply for the role, you will need to have or be able to obtain the following:
* Working with Children Check (WWCC or Blue Card)
* NDIS Worker Screening Check
* Evidence of COVID-19 vaccination (or valid exemption)
* Police Check & International Police Check (only applicable to individuals who have lived overseas)
* High IT literacy with experience in Microsoft Office 365
At Connect2Care, we don't just look at your qualifications; we look at the person as a whole, ensuring you are the right fit for the role & company. Connect2Care values the following qualities in their employees:
* A strong work ethic & professional manner
* Good communication skills (both written and verbal
* Highly organised, with exceptional time management & the ability to prioritise tasks
* Flexible, with the ability to adapt and respond to an ever-changing environment
* A go-getter attitude, showing initiative and a proactive approach to work
* Works well in a team
* Client-centred care, tailoring response to the needs of the client
* Exhibits & shows an understanding of inclusion & cultural sensitives
Additional benefits of working at Connect2Care include:
* EAP (Employee Assistance Program)
* Clearly defined career progression opportunities
* Necessary hardware & tools
* Annual leave loading included
* Opportunity to learn and be supported by a large Administration Team as well as a multidisciplinary team
* Opportunities to relocate to almost anywhere in Australia
* Unlimited drinks & snacks at all offices
Alternatively, if you would like to have a private and confidential conversation with someone from our Recruitment Team, please call 1800 950 288.
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