Location: Bankstown, NSW Salary Package: $65,000 Superannuation Role Highlights: Our client is seeking an experienced Customer Service Representative to join their structured contact centre team. You will manage a high volume of inbound and outbound customer enquiries across phone, email and live chat, delivering clear and professional customer service while maintaining accurate system records and working within established processes and KPIs. Key Responsibilities: Manage high-volume inbound and outbound customer calls Respond to enquiries via phone, email and live chat Provide accurate information and resolve customer enquiries efficiently Maintain up-to-date and accurate records across internal systems Adhere to established processes, service standards and performance targets Candidate Profile: To be considered for this role, you will demonstrate: Minimum 2 years’ experience in a high-volume call centre environment (essential) Proven ability to manage both inbound and outbound customer enquiries Strong verbal and written communication skills Confidence navigating multiple systems simultaneously High attention to detail and accuracy Ability to work within structured processes and performance targets Australian Citizen or Permanent Resident Company, Culture and Benefits: Ongoing temp role 10% annual bonus Monday to Friday standard office hours, 3 days WFH Structured training and ongoing support Inclusive team environment How to Apply: Click the apply now button or email your CV to anisha@tempandagnew.com.au or call Anisha on 0416 299 886