Building strong relationships with clients is at the core of this role. As a Client Relations & Business Growth Coordinator, you will support new student onboarding, build connections, and achieve apprenticeship enrolment targets.
This involves completing the Pre-Training and Enrolment processes in compliance with company requirements. You will work remotely from Queensland and travel to building sites for on-site enrolment and student progress support.
For travel beyond a 100km radius, all applicable costs will be covered by the employer. Additionally, you will collaborate with our Leadership team to identify employment opportunities for our students by implementing business-to-business contact strategies.
Main Responsibilities:
- Plan and coordinate future enrolment activities, course dates, and offerings with other departments.
- Explain programs and eligibility requirements to potential clients, ensuring accurate enrolment paperwork.
- Facilitate smooth student onboarding by sending out and managing enrolment documentation.
- Ensure accurate and efficient use of Salesforce, VETenrol, and VETtrak for student registration and enrolment.
- Review student training activity, providing strategies and support to aid their studies.
- Communicate effectively with students, employers, parents, and apprenticeship centers regarding enrolment processes and training progress.
- Develop reports and presentations on enrolment activity for management to inform decision-making.
- Liaise with Employment Service Providers, Group Training Organisations, and other stakeholders to support students' studies and employment opportunities.
About You:
- Tertiary qualification in education, business management, marketing, or sales.
- Strong sales and/or customer service experience, including a proven record of meeting and exceeding targets/KPIs;
- Knowledge and experience using VETtrak, VETenrol, and Ready Skills (desired).
- Understanding of Skills First (VIC), Smart and Skilled (NSW), and Queensland funding models.
- Significant experience in business development and sales in a related environment.
- Strong communication, negotiation, and relationship-building skills with clients and government agencies.
- Proficiency in Microsoft Office programs and ability to work collaboratively within a leadership team.
Why This Role?
We offer a supportive work environment where you can make a real difference in people's lives. Our commitment to quality and service ensures that we deliver exceptional results for our customers. If you're passionate about building relationships and driving business growth, we'd love to hear from you!
About Us:
We are a leading Registered Training Organisation (RTO) dedicated to delivering high-quality training solutions to employers, industry, and students. Our strong culture of innovation and excellence enables us to stay ahead of the curve and provide cutting-edge services to our clients.