Collections & Recoveries Officer
As Collections & Recoveries Officer, you will liaise with internal departments and external partners during the collection and recovery process. You must ensure adequate and timely collection of outstanding customer payments to minimise costs, maximise returns, and sustain customer satisfaction.
Responsibilities
* Identify arrears and classify them as technical/administrative or credit arrears for appropriate follow‐up.
* Communicate with debtors by telephone and in writing to resolve arrears.
* Monitor debtor payment behaviour, evaluate credit risk and exposure, and categorise debtors accordingly.
* Establish payment agreements, determine the approach and enforce conditional payments; initiate legal action if necessary.
* Communicate with debtors and internal/external stakeholders, report on development and record debtor and arrears history in the relevant systems.
* Maintain an overview of own portfolio and ratings, and elevate cases to the appropriate internal departments (Recovery, Specialties, Non‐Flow, Sales).
Qualifications
* Strong ability to effectively communicate with internal and external customers.
* Excellent written and verbal communication skills.
* Ability to organise and prioritise work to support the C&R team in meeting daily, weekly and annual objectives.
* Consultative approach to working with all stakeholders – team player.
* Ability to respond to or acquire knowledge for internal and external customer requests promptly and correctly.
* Strong ability to share business and risk knowledge with other DLL members to build a culture of risk management balanced with commercial objectives.
Additional Experience
* Specific experience in equipment leasing and vendor finance is ideal but not essential.
* Understanding of vendor‐based and dealer‐based finance partnerships, including both strategic commercial objectives and risk management principles.
* Degree or studies in accounting, finance, commerce or related field – may be completed, or still studying part‐time.
* Proficiency in Microsoft Office products.
Benefits
* Two working days per year volunteering for a local charity.
* Health and Wellness programme including healthy food, free health checks and fun health & vitality activities.
* Flexible hours with possibility to work from home.
* Career development opportunities: online learning, member development programmes.
* Click this link for an overview of all the benefits in your region.
DLL is an equal opportunity employer. We are committed to inclusive, barrier‐free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.
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