We are committed to fostering a workplace where everyone feels valued, respected and empowered to contribute their unique perspectives. Our company culture is built on the principles of lifelong learning, development and global mobility.
Join us and share your ideas, be inspired, give back and feel proud to be part of an organisation doing meaningful work that matters. Whether it's tackling climate change, mental health or well-being, we're passionate about creating a better future together for everyone.
The successful candidate will be responsible for:
* Making informed decisions within our quality decision making framework
* Assessing referrals and investigative tools to expedite information gathering
* Demonstrating strong customer service and time management skills
* Ensuring a positive service experience for stakeholders and providing effective strategies for liability outcomes
* Accurately assessing, determining and calculating entitlements on accepted claims
About you:
* You have experience in Personal Injury & Worker's Compensation
* You have a basic understanding of the WIRC Act 2013 and associated Worksafe policies and guidelines relating to initial entitlement determinations
* You possess strong customer service attributes, including excellent written and verbal communication skills
* You can meet deadlines
* You have knowledge of Worksafe operating models and IT systems
We offer:
* A supportive team environment that's open-minded, encouraging and genuinely focused on customer outcomes
* A sense of belonging in the workplace where you'll be welcomed and encouraged to bring your authentic self to work
* An employer that's committed to supporting your work/life balance and is always open to conversations about flexible and remote working
* Access to over 10,000 on-demand learning resources and programs to support your career development
* Insurance products and offers for health and well-being
* Initiatives to support your financial wellness through selected discounted insurance products, superannuation matching, salary sacrificing and novated leasing
* The opportunity to take part in our Employee Share Purchase Program
About Us:
We care about everything that makes you, you. We believe in celebrating diversity and inclusion in the workplace, where people from all backgrounds, ages, religions, sexual orientations, abilities and work statuses are valued and empowered to contribute their unique perspectives.
We provide adjustments and support to ensure our workplace is inclusive and accessible to everyone.
Job Details:
* Job Level: Professional
* Location: Melbourne VIC AU 3000
* Area of Expertise: Customer Services & Claims
* Unit: Allianz Australia
* Employing Entity: ALLIANZ AUSTRALIA SERVICES PTY LTD
* Job Type: Full Time or Part Time
* Remote Job: Hybrid working
* Employment Type: Permanent
* ID: 45164
* Position Cluster: Non-Executive