## Team Lead, Workplace Experience - Information TechnologyThe Team Leader – Workplace Experience provides operational leadership for BDO's in‐office technology support, ensuring a consistent and high-quality technology services experience. Overseeing Workplace Experience Specialists, this role ensures reliable face‐to‐face support, VIP engagement, meeting room and collaboration technology readiness, device lifecycle execution, site onboarding activities, and Help Desk triage responsibilities across on site and remote technology service providers. **Key Responsibilities:**‐to‐‐user technology experience across BDO offices. This role will lead the onsite Workplace Experience team across assigned offices and take responsibility for the dayday workload coordination, quality assurance, onsite support rhythms, and ensuring alignment with asset lifecycle processes defined by the Asset & Configuration Lead. This role will work closely with Cloud Operations, Cloud Engineering, Security, People & Culture, Facilities, and external providers to deliver a cohesive end- **Operational Leadership & Coordination** - Supervise Workplace Experience Specialists across assigned offices, ensuring consistent on‐site IT support coverage.- **Workplace Technology Experience** - Ensure consistent support behaviour and high-touch experience across all supervised sites.- **User Onboarding, Offboarding & User Administration** - Lead Day 1 technology onboarding activities across all office locations, ensuring consistent and well-planned execution. Partner with People & Culture for induction scheduling and new starter experience.- **VIP Support & Executive Experience -** Ensure VIP (Partner/Director/Executive) support is prioritised with rapid response, professionalism, and proactive service.The Team Leader – Workplace Experience ensures that our people receive the timely, empathetic, and high-touch technology support required to do their best work. This role has a primary **onsite requirement of five days per week** due to operational and client service needs.- Tertiary qualified in IT, Business, or a related field (or equivalent experience)- Naturally service focussed with excellent interpersonal and communication skills.#J-18808-Ljbffr