Overview
Administration Support – Insurance (Service Specialist)
We are seeking a proactive and customer-focused Service Specialist to join our National client support team. In this role, you will work with a team of Client Managers and Client Executives with wide-ranging portfolios of national clients, ensuring seamless support to both internal and external stakeholders and adhere to the highest standards of service delivery. This is a hybrid role with the flexibility to work from home and from our Aon office.
What the day will look like
Your day will be busy with a focus on client servicing which will be the key to your success!
Responsibilities
* Provide administration support to our Account Brokers regarding client insurance/risk needs
* Engage in communication with clients through phone calls, emails, and face-to-face meetings to support their insurance requirements
* Participate in insurance policy pre-renewal, renewal and post-renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, creating renewal reports
* Prepare, lodge, and invoice insurance policies in an accurate and timely manner
* Attend client meetings and work on tender processes, client renewals, claims and other insurance broking duties
* Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers
* Enhance the client experience through outstanding customer service
Skills and experience that will lead to success
* Excellent attention to detail
* Strong verbal and written communication, and problem-solving skills
* Ability to work in a close team environment
* Ability to work within tight timeframes
* Familiarity with Microsoft Office 365, Email systems, Teams, and Google Drive
* Ability to work independently and proactively without supervision
* Being curious, highly motivated and engaged
This is an excellent development opportunity for a polished and credible professional to enhance their corporate skills and build on capabilities in a diverse and challenging role. Ongoing support and mentoring will be provided to ensure your success and a pathway for career progression.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law.
Please contact us to request an accommodation on
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