Overview
About the Team: The team provides high-touch technical support to the Executive Leadership Team, including C-Suite Executives and the Board of Directors. Their responsibilities include:
- Ensuring continuity and excellence in desktop, mobile, collaboration, and meeting technologies.
- Acting as escalation points for complex or high-impact incidents.
- Driving proactive service improvements using tools like NexThink dashboards and incident trend analysis.
- Coordinating support for high-profile events, hybrid meetings, and travel-related tech needs.
- Managing onboarding, access provisioning, and lifecycle support for executive users
Responsibilities
- Leading and developing a team of Executive IT Analysts that provide the technical support to our C-Suite Executives.
- Ensuring continuity and excellence in technology services for Executives, including desktop, mobile, collaboration, and meeting technologies.
- Acting as the escalation point for complex or high-impact incidents, ensuring rapid resolution and stakeholder confidence.
- Driving proactive service improvements, leveraging data insights (e.g., NexThink dashboards) and incident trends.
- Partnering with internal teams (e.g., Identity. CBA, Service Desk, Infrastructure) and external vendors to deliver integrated support outcomes.
- Managing operational risk, compliance, and service quality across all Executive IT touchpoints.
- Overseeing onboarding, access provisioning, and lifecycle management for Executive users.
- Coordinating support for high-profile events, hybrid meetings, and travel-related technology needs.
Qualifications
- Proven leadership experience in IT support or end-user technology services, ideally within a high-pressure or executive-facing environment.
- Solid technical knowledge across Windows, iOS, Microsoft 365, and enterprise collaboration platforms.
- Familiarity with ITSM frameworks and tools (e.g., ServiceNow, Identity Manager, Apptio, JAMF, NexThink).
- Excellent stakeholder engagement and communication skills, with the ability to influence and build trust at senior levels.
- A proactive, calm, and solutions-focused mindset, especially under pressure.
- Experience managing shift-based teams, on-call rosters, and extended support hours.
- Ability to lead through ambiguity, drive change, and foster a culture of accountability and continuous improvement.
Working with us
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.
If you\'re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you\'ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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📌 Manager, Executive IT
🏢 Commonwealth Bank
📍 Sydney