Trucell is an established IT services company based in Australia, specializing in providing tailored solutions to radiology practices, including managed IT services, diagnostic monitors, and healthcare-specific technologies. With over 15 years of experience and a team of 21 employees, Trucell has a proven track record of supporting radiology practices with innovative solutions. We are now expanding our operations to Chile and looking to establish ourselves as a trusted provider for radiology IT services and diagnostic monitors in the region
Job Description
Trucell is seeking an individual with an outstanding attitude and strong IT skills to join our team as a Field and Support Desk Technician in Western Australia. In this role, you will:
* Supportour Business Development Manager based in Western Australia with local sales projects and local support.
* Attend to jobs locally, ensuring high-quality service delivery to our clients.
* Collaborate with our 15-strong technical team, providing and receiving support for various tasks and requests.
* Initially work from home, transitioning to an office environment as we establish a physical presence in Western Australia.
Qualifications
Experience and Education:
* MUST HAVE 1 year of IT experience.
* Bachelor's degree in Information Technology, Computer Science, or a related field is preferred but not mandatory.
* Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or similar are highly desirable.
Technical Skills:
* Strong proficiency in configuring, installing, monitoring, supporting, and managing ICT environments.
* Experience with network configuration and troubleshooting.
* Familiarity with cloud services (e.g., AWS, Azure) and virtualisation technologies.
* Proficiency with Windows and Linux operating systems.
* Provide Tier 1/2 technical support.
* Ability to triage and escalate incidents according to policies and procedures.
Operational Abilities:
* Follow defined service quality standards, occupational health and safety policies and procedures to ensure high-quality, safe services and workplaces.
* Provide operational support (on-site and remote) to client sites as required.
* Provide training in the desktop environment and applications to end users where required.
* Develop and maintain ICT documentation, including knowledgebase articles and work instructions.
* Prioritise tasks, meet deadlines, and manage workflows to ensure tasks are completed in a client-focused manner within defined service levels.
* Conduct thorough investigation and diagnosis of incidents, providing timely remedial action to ensure agreed service levels are maintained.
* Update, maintain, and work within procedures for the maintenance of one or more technical domains.
Soft Skills:
* Provide excellent customer service with effective organisational and communication skills.
* Ability to negotiate, advise, and work collaboratively with others to reach decisions.
* Strong analytical and problem-solving skills.
* Ability to work independently and in a team environment.
* Excellent time management and organisational skills.
* Strong written and verbal communication skills.
* Strong attention to detail and a commitment to delivering high-quality work.
* Ability to learn new technologies quickly and adapt to changing environments.
Additional Requirements:
* Meet enterprise service levels by applying ITSM processes.
* Experience with help desk and remote support tools.
Additional Information
* Be part of an exciting international expansion, driving growth in a new market.
* Work with a supportive Australian team and industry-leading partners like LG.
* Opportunity to shape the future of radiology IT services in Chile.
* Competitive salary and opportunities for growth as the business develops.
How to Apply:
Please send your resume and a cover letter detailing your experience and vision for growing Trucell's business in Chile to [Email Address].
Note: This role is critical to our expansion, and the selected candidate will play a pivotal role in establishing Trucell's reputation as a trusted provider for radiology IT services in Chile. We are also employing a local IT Field Technician to provide technical support and work closely with the BDM to meet customer needs effectively.
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