Take hold of a monster opportunity and join our ART Life team as a Manager - Claims Delivery. If you're a good fit for this role and live in Brisbane,we'd love you to apply.
* You'll get 14% super as standard, to help your future come alive.
* Unleash your potential and build a career to be proud of through excellent training and development opportunities.
* Balance your work between in-person days at our purpose-built hubs and working from home.
* In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.
About the role
We're all about helping our members make the most of their money. And while they go after their goals, you can too. We're now seeking a Manager - Claims Delivery to play a key leadership role in shaping and delivering high‐quality group life insurance outcomes for our members.
This role provides strategic and operational leadership across claims delivery and related insurance operations. You'll lead and mentor team leaders and their teams, ensuring timely, compliant, and compassionate service while driving continuous improvement across our group life offering.
This is a pivotal role for someone who thrives at the intersection of people leadership, operational excellence, and member advocacy—and who wants to make a meaningful impact at scale.
Your responsibilities include (though are not limited to)
* Develop and execute operational strategies aligned to ART Life's goals.
* Drive innovation, continuous improvement, and digital readiness.
* Lead, mentor and empower Team Leaders across claims, administration, and member servicing
* Attend Trustee Service meetings to provide insights on claims performance and service metrics
* Ensure compliance with APRA, ASIC, AFCA and the Life Insurance Code of Practice.
* Oversee risk identification, incident management and audit support activities.
This role is available as either a permanent or fixed-term/secondment opportunity.
About you
This is a high‐impact role suited to a collaborative, forward‐thinking leader who thrives in a regulated environment and is committed to continuous improvement.
It's quite likelyyou tick some of the following boxes:
* Strong experience in insurance operations, ideally in group life or superannuation‐linked insurance.
* Proven leadership experience within a regulated financial services environment.
* Deep understanding of group life insurance products and member servicing.
* Experience with digital transformation in insurance.
* ALUCA accreditation or tertiary qualifications in business, insurance, or health sciences.
* Completed tertiary qualification in Business (or similar).
About us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now. Applications close 22 March 2026.
We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up‐front is important to us – and recruitment is no different.
Perks and Benefits
* Flexible Work Arrangements: Balance Your Work
* State‐of‐the‐Art Offices: Purpose‐Built Hubs
* Competitive Salaries: Future‐Focused
* Wellbeing Front & Centre: Family First
* Inclusive Culture: Fostering Inclusion & Belonging
* Employee Discounts & Benefits: Unbeatable Savings
* Additional Paid Leave: Wellbeing Leave
* Supportive Environment: Cultural & Gender Support
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