Communications and Engagement Support Officer
Job No: LCC1952
Location: Lismore, NSW
About Us
Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it is the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.
Shape your future. Serve your community. Belong to something bigger.
We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.
About this Position:
We're excited to offer a permanent full‐time opportunity for a Communications and Engagement Support Officer to join our People and Community Directorate, working in the City Brand, Product and Advocacy team. The Communications and Engagement Support Officer is responsible for supporting the City Brand Product and Advocacy team in the development and implementation of communications, engagement and advocacy strategies and associated administrative supports to manage a positive brand and reputation for Lismore.
In this role, you will support projects, activities and programs of work that ensure the community is aware of and involved in activities, events, services and decision making and visitors are informed and engaged for a positive experience of living, working and playing in the Lismore LGA. This position involves providing administration, reporting, financial, policy and procedure support, communications and publication coordination and web support. The role also requires proactively delivering content and activities to engage and communicate with community, industry, visitors and stakeholders to ensure they engage with various projects, events, changes, products, and strategic planning initiatives.
Working collaboratively across the organisation, you will ensure the Council communicates clearly, consistently, and impactfully – building trust, strengthening relationships and supporting our strategic vision.
What we can offer you:
* 70 hour fortnight, with a scheduled RDO to support work‐life balance.
* Long service leave after five years of continuous service.
* Employee Assistance and Health & Wellbeing Programs, including access to confidential EAP services, Fitness Passport membership, and complimentary annual flu vaccinations.
What we trust you to deliver:
* Provide support to the City Brand, Product and Advocacy team to manage purchasing, booking, reporting and administration.
* Write content and update websites and social content and pages.
* Prepare, plan, deliver and evaluate communications, marketing, promotions and stakeholder engagement events, campaigns and projects.
* Design, deliver and evaluate minor and medium communication and engagement campaigns, providing information and feedback about project outcomes to support Council projects and initiatives.
* Champion new media communications and community engagement, brand and city product, and actively advocate for community engagement mechanisms to advance LCC's brand and reputation and community engagement effectiveness.
* Provide advice and guidance on stakeholder engagement, promotions and communication initiatives to internal teams.
* Coordinate and facilitate workshops and forums when required.
* Coordinate and project manage small engagement events for Council when required.
* Manage multiple projects and activities simultaneously, ensuring they are well coordinated and delivered on time and to budget.
* Identify, develop and manage key stakeholder relationships, including liaison with internal and external stakeholders.
* Undertake various writing tasks, developing a range of appropriate communication materials tailored to different audiences that support communications, marketing, branding and engagement projects.
* Keep abreast of current developments and methodologies in social media, brand, community engagement and communications fields.
What you will need to be successful:
* Current Class C Driver's License.
* Ability to coordinate small‐scale projects, including planning, design, implementation monitoring and review.
* High‐level communication skills with the ability to negotiate, motivate, influence and gain cooperation and assistance from staff and stakeholders.
* Strong relationship‐building skills and ability to relate to a diverse range of people in the community and workplace.
* Good administrative and process management skills, with the ability to prepare reports for budgets and programs.
* Ability to set priorities, manage competing demands, plan and organise own work to meet organisational performance targets.
* Experience in public speaking.
* Experience, study or certification in Communications, Community Engagement, Marketing or Project Management is desirable.
* Demonstrated experience working within Local Government is desirable.
Employment conditions: Permanent full‐time position, requiring 70 hours of work per fortnight (with an RDO).
Salary: Grade 11, with an annual salary range of $74,187 to $85,315.
Contact: If you want to know more about this opportunity, please contact Nathan Dee – Lead Integration and City Product on 0473 334 538.
Pre‐employment Screening: Prior to employment, there will be a series of pre‐employment checks that may include health assessments, validation of right to work in Australia, validation of qualifications and licences, criminal history checks, Working with Children's Check, psychometric assessments and referee checks.
We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
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