Overview
Reservations Consultant – Hamilton Island | Cruise Whitsundays. This is a permanent full-time position based on Hamilton Island, reporting to the Customer Service & Sales Manager. The Reservations Consultant will be the first point of contact for customers, assisting with enquiries and booking experiences. Accommodation on Hamilton Island can be arranged through Cruise Whitsundays; rent is processed via payroll deductions and utilities are paid by the employee.
Base pay range: A$30.00/yr - A$31.00/yr. This range is provided by Journey Beyond; your actual pay will be based on skills and experience.
About the Company
Cruise Whitsundays, based in Airlie Beach, is the largest marine-based tour and transport provider in the Whitsundays. It offers tours to places such as the Great Barrier Reef and Whitehaven Beach across 10 vessels plus a sailing catamaran, with inter-island connections and regular daily departures. Journey Beyond is the parent group comprising multiple tourism brands across Australia.
Responsibilities
- Stay updated on Cruise Whitsundays products, timetables, and promotions
- Manage bookings via email, phone, web chat, and Custom Linc
- Process booking payments and finalise end-of-day cash balances
- Finalise Quality Assurance bookings and apply promotions
- Book third-party providers and adhere to Reservations Policies and Procedures
- Prepare necessary paperwork for operations and respond to customer feedback
About You
You have a passion for the Tourism Industry with a real commitment to delivering the best standards of customer service. You are self-motivated, competent, adaptable with an eye for detail and demonstrate exceptional administration and sales skills.
To be successful in this role, you will have/be the following:
- Strong Customer Service and Sales Skills
- Proficient with MS Office and general administrative skills
- Confident with the use of technology and communication devices
- Excellent written and spoken communication skills
- Ability to multi-task competing priorities and a solution-based problem solver
- High energy, motivated team player
- High attention to detail and high standard of delivery
- Familiar with Customlinc or similar reservation platform (desirable)
Requirements
- Minimum 1 year's customer service/sales experience
- Hamilton Island based Consultants: Driver's License (desirable)
- Certificate II in Tourism or Business Admin (desirable)
Benefits
- Generous discounts on Journey Beyond travel and experiences
- An attractive salary and positive work environment
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Parental Leave program
- Purchased Leave policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Discounts at the Cruise Café & Bar
- Discounts at the bar on board vessels
- Free public transport
- Salary sacrifice remote area benefits
Applications will be reviewed and progressed as they are received, so don’t wait—apply now!
Seniority level
- Entry level
Employment type
- Full time
Job function
- Other
Industries
- IT Services and IT Consulting
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📌 Reservations Consultant Hamilton Island | Cruise Whitsundays
🏢 Journey Beyond
📍 Airlie Beach