What To Expect
We are seeking a Technical Support Tier 1 Specialist to provide expert technical support for Tesla's Energy product lines. This role is crucial in ensuring Tesla fulfills its commitments by promptly and accurately responding to inquiries. Ideal candidates will have a background in electrical engineering and experience in a client‐facing role.
This position demands high levels of interaction with customers, installers, and employees, making strong technical skills and exceptional customer service abilities essential. The Specialist will collaborate with Sales, Operations, and Service teams to enhance the owner experience for our rapidly expanding customer base.
Candidates with experience in the energy industry or technical customer support will thrive in this role, which requires both independent and team‐oriented work. The ability to proactively undertake projects that improve customer service and team efficiency, while managing daily tasks with minimal supervision, is key. Above all, a commitment to exceeding installer expectations, anticipating questions, and ensuring a seamless Energy products experience is essential.
What You'll Do
* Provide top‐tier customer support via inbound calls and emails.
* Educate customers and certified installers to ensure confidence in their residential energy storage systems.
* Assess whether issues can be resolved remotely or if further service and diagnostics are necessary.
* Escalate complex concerns to Tier 2 support, Service Engineering or Field Service teams as needed.
* Accurately document issues and data in the CRM database.
* Flexibility to work a shifted schedule as support demands increase.
What You'll Bring
* 2+ years of relevant customer support/service experience.
* Background in the energy industry, electrical engineering or technical support is advantageous.
* Ability to effectively manage competing priorities and meet deadlines.
* Excellent written and verbal communication skills in English.
* Experience with CRM systems and the MS Office Suite.
* Understanding of distributed generation and/or energy storage systems is preferable.
* Attention to detail in following oral and written instructions.
* Enthusiasm for learning new and innovative technologies.
* Ability to establish and maintain positive, cooperative working relationships.
* Team‐oriented with a focus on achieving common goals.
* Bi‐lingual candidates (Japanese, Mandarin, or Thai) a strong plus.
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