Summary
Reporting to the ANZ Director, this dual role manages and supports the PACS consultant community while delivering technical training in the ANZ region.
Key Responsibilities
* Establish and deliver a consistent manufacturer-led access control training and certification ecosystem.
* Ensure correct design, configuration and use of HID products in the field.
* Reduce partner deployment risk, support escalations and warranty issues.
* Support revenue growth through improved solution confidence and partner capability.
* Provide authoritative access‐control consultant training aligned to product roadmap and architecture.
* Align training to product roadmaps and New Product Introductions; work with global teams on accreditation programs for channel partners and integrators.
* Develop product‐centric training for readers, credentials, controllers, mobile access and biometrics.
* Deliver classroom and virtual technical training; run partner bootcamps and certification sessions.
* Act independently as a trusted advisor to customers and prospects throughout the sales cycle.
* Collaborate with regional and strategic sales teams to drive growth.
* Stay informed of HID product and service evolution and group strategy transformations.
* Establish and maintain a Security Consultant engagement framework via workshops, training sessions and design reviews.
* Collaborate closely with Product Management, Engineering, Sales & GTM, and Marketing teams.
* Influence product evolution through insights from training and consultant feedback loops.
Qualifications
* Skilled, dynamic and friendly with a genuine interest in business.
* Robust reporting, forecasting and presentation skills; resilient to transform prospects into customers.
* Uncompromising attention to detail; multitasking; self‐motivated with a teamwork mentality.
* Passion for technology and strong problem‐solving skills.
* Excellent planning, prioritisation and initiative; calm under pressure.
* Knowledge of CRM tools such as Salesforce.
* Ability to read and interpret technical journals, specifications and international standards.
Education and Experience
* Bachelor's degree or equivalent.
* Minimum 5+ years in sales roles and/or technical support experience.
* Experience selling Physical Access Control solutions is a plus.
* Experience in solution selling with SaaS or Cloud licensing models is desirable.
* Excellent communication and negotiation skills; self‐starter and team player.
* Hands‐on attitude managing multiple projects with prioritisation.
* Knowledge or experience of selling RFID/Physical Access Control solutions.
Work Environment and Requirements
* Compliance with HID Global policies and procedures related to Quality, Security, Safety, Business Continuity and Environmental systems.
* Travel, including international travel, may be required; a valid passport is necessary.
* Must be legally eligible to work in the country of hire.
Benefits
* Competitive salary and rewards package.
* Competitive benefits and annual leave for work‐life balance.
* Vibrant, welcoming and inclusive culture.
* Extensive career development opportunities.
* Part of a global organization pioneering hardware, software and services for physical and digital security.
Equal Opportunity
HID is committed to building a diverse, equitable and inclusive workforce that reflects the global communities we serve. We welcome applications from individuals of all backgrounds, experiences and perspectives. We evaluate applicants without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, disability, age, veteran status or any other legally protected characteristic. If you have a disability and require accommodation, please contact.
Location
Australia
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