Are you ready to empower service delivery teams and drive excellence in employment services?
The purpose of the Employment Services Trainer position is to deliver high-quality training and resource development across programs and contracts.
This role drives best practice, maintains compliance with contractual and regulatory requirements, and supports continuous service improvement through collaboration and proactive stakeholder engagement.
By developing comprehensive resource libraries, creating onboarding documentation, and delivering training through various platforms, the trainer empowers teams to meet key performance indicators and achieve organisational objectives.
The function emphasizes adaptability, ongoing evaluation, and feedback-driven refinement of training and resources, ensuring relevance and accessibility for diverse audiences.
Additionally, the trainer works closely with senior management and operational teams to align training initiatives with strategic goals, enhance workforce capability, and promote a culture of ongoing learning and process optimisation.
Ultimately, this position plays a key part in building workforce capability and fostering a culture of learning to enhance service delivery and program success.
Key Responsibilities:
* Develop and maintain comprehensive resource libraries
* Create onboarding and standard operating documentation
* Deliver training through various platforms
* Empower service delivery teams to meet key performance indicators
* Align training initiatives with strategic goals
Requirements:
Ensure you have the following skills and qualifications:
* Tertiary qualifications in human services, community services, quality assurance, adult learning/education, training or other related qualifications
* Cert IV in Training and Assessment required
* Demonstrated experience in identifying learning needs and developing training schedules
Benefits:
As an employee of our organization, you can expect:
* Flexible working arrangement supporting work from home and office
* Access to in-house training and learning opportunities
* Access to wellbeing programs
Why Work with Us?
We are committed to actively safeguarding children and young people and providing a safe environment for them to thrive.