At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together.
We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow.
Job Description
Calling all tech-savvy adventurers Brace yourselves for an exhilarating journey as an IT Support Engineer Level 3 with NCS Australia. Prepare to embark on a thrilling quest, where you'll unleash your tech wizardry and conquer the digital realm with your problem-solving prowess
As a key member of our IT crew, you'll be the ultimate tech superhero, swooping in to save the day whenever our colleagues face digital dilemmas. From untangling network knots to vanquishing software gremlins, you'll be the guardian of our technological universe, ensuring our systems run as smoothly as a well-oiled machine.
Get ready to dive into a whirlwind of excitement, where no two days are the same You'll be a master juggler, effortlessly handling a myriad of tasks, from troubleshooting Windows and macOS environments to taming the mighty Microsoft Office 365 beast. Cyber security? No sweat You'll be our digital watchdog, sniffing out potential threats and keeping our virtual fortress impenetrable.
But that's not all, tech adventurers You'll also have the chance to flex your creative muscles by contributing to IT integration projects and navigating the on-boarding and off-boarding processes with the finesse of a seasoned explorer. And let's not forget the thrill of IT planning in our hybrid work setup – it's like charting a course through uncharted digital waters
So, what are you waiting for? Grab your virtual sword and shield, and join our band of tech crusaders on this epic quest to conquer the digital frontier Let the adventure begin
Qualifications
* Seasoned experience in level 3 support, where you've slain countless tech dragons and emerged victorious
* A customer service game so strong, you can charm even the grumpiest of users with your radiant smile and witty banter.
* An unwavering positive attitude that can outshine even the brightest of screens – because who doesn't love a ray of sunshine in the IT realm?
* A solid grasp of ITIL principles, allowing you to navigate the treacherous waters of problem, incident, change, and escalation with the finesse of a digital pirate.
* Mastery over Service Management toolsets, enabling you to vanquish Level 1 escalations or gracefully pass the torch to higher-level resolving groups when the going gets tough.
* Fluency in the languages of Microsoft 365, SharePoint, and MS Teams – because who doesn't love a multilingual tech wizard?
* Dominion over Active Directory, both on-premise and Azure, granting you the power to manage groups, policies, and assignments with the ease of a digital overlord.
* Expertise in Windows/macOS laptop builds, allowing you to conjure up sleek machines that would make even the most seasoned tech gurus swoon.
* A basic understanding of non-Windows devices, because variety is the spice of life (and the tech world)
* Familiarity with Software Distribution via ConfigManager/Intune, ensuring your digital minions are always up-to-date and ready for action.
* A solid foundation in security and networking fundamentals, because who doesn't love a tech superhero with a knack for keeping the digital realm safe and sound?
* Proficiency in network concepts like TCP/IP, DHCP, DNS, VLANs, VPNs, and firewalls – because you're not just a tech wizard, you're a network ninja
* The ability to install, configure, and troubleshoot computers, software, systems, networks, printers, and scanners with the grace of a digital ballet dancer.
* Experience in diagnosing system/network errors, because even the mightiest of tech warriors sometimes need to slay a few digital bugs.
* A touch of Windows PowerShell scripting magic, because who doesn't love a little automation to make life easier?
* Stellar communication skills that allow you to effortlessly converse with stakeholders of all corporate levels, from the lowliest of interns to the mightiest of CEOs – because let's face it, tech speak can be a foreign language to some
So, are you ready to join our band of tech crusaders and embark on the adventure of a lifetime? Grab your virtual sword and shield, and let the digital quest begin
Additional Information
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Why join us:
NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth.
NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community.
At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply.
Agencies:
We've got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given.
Work rights and background checks:
To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks