Implementation Engineer Job Description
As a skilled Implementation Engineer, you will be responsible for providing technical guidance and support to our customers. You will work closely with engineering teams to ensure a seamless user experience.
Key Responsibilities:
* Provide expert technical assistance to trialing, new, and existing customers.
* Troubleshoot and resolve complex issues related to build systems, integrations, and environments.
* Collaborate with internal teams to optimize customer workflows and improve overall product quality.
* Partner with Engineering to identify and track product bugs, performance regressions, and feature feedback from the field.
* Develop and maintain internal and external documentation to enhance future support and empower developers.
* Engage with the broader community through forums, Slack, GitHub, and conferences.
* Contribute to a culture of operational excellence through metrics, tooling improvements, and automation.
Requirements:
* At least 3 years of experience in software development, technical support, SRE, or developer-facing roles.
* Strong understanding of developer workflows and build systems.
* Proficiency in at least one programming language.
* Experience working in a Linux/Unix environment with tools like Docker, Terraform, or Kubernetes.
* Familiarity with cloud providers.
* Excellent communication skills to explain complex technical concepts clearly.
* Ability to write or contribute to technical documentation.
* Customer-centric mindset with a passion for helping engineers solve tough problems.
Benefits:
* Comprehensive medical, dental, vision benefits.
* 401k/pension plan.
* Parental leave and generous vacation time.