Gallagher is a global leader in Insurance broking, risk management and consulting, with over 53,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
In this role, you'll provide end-to-end support to the Account Manager by coordinating insurance processes, maintaining client and insurer relationships, and ensuring timely, accurate service delivery.
Key responsibilities include (but not limited to) -
* Offer high-level assistance to the Account Manager and ensure excellent service to Gallagher clients
* Coordinating and compiling new business quotes and renewals
* Supporting an ongoing and effective working relationship with insurers and clients including addressing of queries and responding in a timely manner
* Ensuring the completion of all activities delegated by the Account manager within determined parameters
* Processing of simple endorsements, removing suspended transactions, sunrise policies, cancellation of policies
* Gathering relevant client information and identifying key issues to provide assistance to the Account Manager
* Continually maintaining and acquiring an awareness of the industry, client's business and insurance neeeds
Key to this role is strong interpersonal skills, and the commitment to deliver a positive experience for the account manager and clients. Ideally, you will possess experience in a similar role within the Insurance or Financial Services industry plus:
* Tier 1 (Insurance Broking) qualification or willingness to complete
* Good understanding and knowledge of insurance industry and trends
* Clear & effective communication skills
* Highly adaptable and responsive to change in a fast-paced environment
* Attention to detail
* Proficient in MS Excel skills and highly organised
* Collaborative team player
* Demonstrated ability to quickly learn and efficiently use multiple software systems
Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks' Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company's growth potential; paid Volunteering days; salary sacrificed superannuation options; onsite car parking.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
Apply now via our careers website, or for further information, please contact our Talent Acquisition team at
Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider.