Customer Service Representative
We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Representative.
The role involves engaging with customers through various interactions, answering inquiries, and providing tailored product information. You will schedule appointments for hearing assessments and consultations with our expert audiologists, guide customers through our innovative range of hearing devices and accessories, resolve concerns efficiently, and contribute to local marketing efforts to promote our services.
You will be working in a dynamic environment where no two days are the same. As a key member of our team, you will have the opportunity to develop your skills and experience, working closely with our dedicated professionals who are committed to delivering exceptional results.
To succeed in this role, you will require 2+ years of experience in delivering customer service in retail or allied health environments. You should possess good computer literacy and the ability to navigate various software programs, attention to detail, and a solid administrative background. A positive, team-oriented attitude with the ability to work independently when needed is essential.
Key Responsibilities:
* Engage with customers through phone, email, and in-person interactions
* Schedule appointments for hearing assessments and consultations
* Provide tailored product information and guidance on hearing devices and accessories
* Resolve concerns efficiently to ensure every interaction leaves a positive impression
Requirements:
* 2+ years of experience in delivering customer service in retail or allied health environments
* Good computer literacy and ability to navigate various software programs
* Attention to detail and solid administrative background
* Positive, team-oriented attitude with ability to work independently when needed
Benefits:
* Competitive remuneration package
* Ongoing training and continuing professional development to support career growth and opportunities
* Access to an Employee Assistance Program at no cost