Comprehensive Information Technology Traineeship
This is a 2-year traineeship program that combines theoretical knowledge with practical experience. The successful candidate will work in our support desk, assisting users with technical issues and providing guidance on IT-related matters.
The program includes the opportunity to complete a Certificate III in Information Technology IT Support, which will equip the trainee with the necessary skills to excel in the field.
Key Requirements:
* Demonstrated interest in computers and new technologies.
* Excellent communication and presentation abilities.
* Punctual, reliable, approachable, and friendly personality.
* Strong attention to detail in all tasks.
Benefits of this Role:
* Educational Opportunity: Complete a Certificate III in Information Technology IT Support.
* Paid Traineeship: Earn a wage while you learn and gain hands-on experience.
* Career Growth: Lay the groundwork for a successful IT career with advancement opportunities.
* Professional Experience: Work directly in IT support within a dynamic and growing industry.
Role Responsibilities:
* Manage IT support cases and provide users with appropriate technical guidance.
* Diagnose and resolve technical software issues.
* Perform software installations.
* Respond to technical assistance requests via phone and remote access.
Work Environment:
* We are located in a shopping center with gyms, cafes, and other amenities.
* Lunchroom facilities include a barista coffee machine, pool table, bean bags, and arcade machine.
* We have a supportive team culture and offer weekly morning tea and 1 hour lunch breaks.