Job DescriptionIt's truly an exciting time at Novatech
We're growing nationwide and expanding into new markets across the US.
This growth has created additional opportunities for talented tech-minded individuals to join our team.Novatech is a nationwide business technology provider, offering a comprehensive portfolio of IT, Print, Cloud, and Security solutions.
We call this unified solution portfolio, The Novatech Managed Office.
Novatech is looking for a L2 Systems Engineer who can work HYBRID in Melbourne, FL.Bring your career to Novatech and join our incredible team of Managed Office Experts.
We provide great benefits, competitive compensation, a positive culture, and ongoing professional development.Our Systems Engineer team handles escalations from the Systems Specialist team and interfaces with vendors, primary contacts, and client IT staff.
The role involves troubleshooting at the server and application levels, often affecting the entire client environment.
Systems Engineers are tenacious problem-solvers committed to resolving issues quickly and effectively.Candidates must demonstrate exceptional customer service skills and technical expertise supporting networking infrastructure, servers, hardware, and business applications.
Our supported networks are primarily Microsoft-based, both on-site and in our data centers.Qualified candidates are self-motivated, proactive, and capable of anticipating and preventing issues beyond textbook training, as well as solving new problems swiftly.Your Job Responsibilities:Troubleshoot live production server environmentsBusiness application troubleshootingIncident resolutionUnderstanding and troubleshooting problems/incidentsDocument incident resolutionsDetermine root causesMake recommendations and define action plansMentor and share best practicesGuide peers and improve customer service experienceYou're Good at:Technical and analytical workQuickly troubleshooting and problem-solvingProviding exceptional customer servicePaying attention to detailsEstablishing priorities and working independentlyBuilding business relationships via supportProfessional communication skillsSelf-motivation to achieve team goalsYou Have:Managed Service Provider experience requiredCertifications in Windows, Dell, VMware, Fortinet preferred5+ years in a core technical role8+ years in an IT departmentExperience troubleshooting network topologiesExperience with site-to-site field workExperience with Microsoft RDS, Windows Client, ServerKnowledge of OS and business applicationsExcellent analytical and communication skillsNovatech, Inc.
Offers:Market-competitive salaryMileage reimbursementComprehensive benefits: medical, dental, vision, life insurance, and more401(k) with matchingPaid Time Off, Volunteer Time Off, holidays, parental leave$300/year wellness contributionEmployee Recognition ProgramWe are an equal opportunity employer, considering all qualified applicants regardless of race, creed, gender, age, national origin, veteran status, or other protected characteristics.Company Description:Digital Office Solutions, a division of Novatech, Inc., offers a comprehensive portfolio of IT, Print, Cloud, and Security solutions nationwide.
We are expanding and seeking talented tech professionals to join our team of Managed Office Experts.
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