Job Role The Case Manager position involves providing customer-focused and empathetic service to individuals and organizations. This includes proactively managing all aspects of a caseload within legislation and compliance guidelines. The successful candidate will deliver exceptional customer experiences and manage end-to-end outcomes for a portfolio of cases. About the Position * Prior experience in customer-facing roles is highly desirable. * A motivated professional with excellent written and verbal communication skills is required. * Strong stakeholder engagement and management is essential. * Meticulous attention to detail is necessary. As a Case Manager, you will play a critical role in delivering high-quality services and achieving desired outcomes. You will work closely with stakeholders to understand their needs and develop effective solutions. To succeed in this role, you must possess strong interpersonal and problem-solving skills, as well as the ability to work independently and collaboratively as part of a team. Key Responsibilities Responsibilities may include: