Overview
Primary Details
Location: Sydney, Parramatta NSW, Melbourne VIC, Brisbane QLD
Enjoy Flexible Hybrid Working: a good balance between engaging office days and working from home.
Full-Time Role: Monday to Friday, core business hours
Permanent Position: Build a long-term career with us
Generous Leave Options: Annual leave, life leave, and bonus leave to recharge and refresh
Family-Friendly Perks: 18 weeks of gender-equal parental leave for all new parents, plus paid superannuation
The Chance
This is a newly created senior technical leadership role within our Commercial Property, Construction and Engineering Claims team. As Technical Manager, you will play a critical role in strengthening the technical and operational capability of the team, providing expert support and guidance to Service Managers and Technical Specialists across complex and high-value claims portfolios.
This role is central to ensuring best practice claims management, technical consistency, and solid governance across large and complex claims. You will act as a trusted technical authority, driving continuous improvement, lifting technical standards, and supporting the delivery of high quality, cost effective outcomes that meet customer, community and commercial expectations. You will build strong partnerships across the business and with external stakeholders, reinforcing confidence in our claim's capability.
Your new role
* Establish methods and procedures to coach and mentor technical specialists, supporting Service Managers in delivering cost effective claims outcomes whilst meeting customer and community expectations
* Set technical standards and operational protocols aligned to business plans to ensure objectives are met
* Identify, analyse, recommend and implement process improvements in functional areas
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