Join to apply for the Guest Service Agent role at AccorMantra Crown Towers is located in Surfers Paradise, the heart of Queensland's Gold Coast region.
Conveniently located a short walk from the light rail, the property consists of modern one, two and three bedroom apartments and is a drawcard for family holidaymakers with four pools, including waterslides and even a pirate ship on site.
Have fun in your own free time by visiting the many shopping, dining, and entertainment options in Surfers Paradise or enjoy the fresh air, sea, and sand with the beach only 100m away from the hotel!
PurposeAs a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests\' entire stay.
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfidant in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesPromote hotel amenities and services by having a deep understanding of products and offeringsBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeDisplay proficiency in accurately handling reservations and managing guest accountsSkills And ExperiencePrevious experience in hotel front desk operations is a valuable assetInnovative approach to exceeding customer service expectationsSkilled at collaborating within teams, as well as working independentlyProven ability to multi task and thrive under pressure, supported by robust organisational and time management skillsProficiency in both written and verbal communicationAvailable to work a variety of shifts including nights, overnights, weekends, and public holidays as requiredAccor BenefitsALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to youAccor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide staysLearn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and TypsyBuild Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwideWorldwide Opportunities - We are a world leading hotel operator!
With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow\'s hospitality.
Accor is an inclusive company, building diverse teams across the globe.
We invite you to APPLY NOW.Seniority levelEntry levelEmployment typeFull-timeJob functionOtherIndustriesHospitality
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📌 Guest Service Agent
🏢 Accor
📍 Gold Coast