Showroom Customer Service Consultant
Location: Victor Harbor, SA
Hours: Monday – Friday, Full Time Permanent
Reporting to: Diana Phillips – Regional Retail Manager
About the Role
This role is a blend of customer service and administration
(approximately 60/40). You will support clients in finding Assistive Technology
that enhances mobility and independence, while also managing the administrative
processes that make this possible.
On any given day, you might be:
* Demonstrating
products in the showroom with clients and therapists,
* Preparing
quotes and processing orders,
* Managing
online and email enquiries, and
* Liaising
with funding bodies to ensure client needs are met efficiently.
The role requires strong attention to detail, accuracy with
data entry, and confidence in working across multiple software systems.
Key Responsibilities
* Provide
face-to-face and online customer service, ensuring a positive client
experience.
* Accurately
prepare and process quotes, orders, and funding documentation.
* Navigate
multiple computer systems (web-based and proprietary) to manage enquiries
and records.
* Respond
promptly to email and online enquiries in a professional manner.
* Liaise
with therapists, government funding agencies, and clients to coordinate
timely solutions.
* Maintain
showroom presentation and stock as required.
Skills & Qualifications
* Minimum
typing speed of 30wpm with strong computer literacy (essential).
* Previous
customer service or administrative experience preferred.
* Excellent
written and verbal communication skills.
* Ability
to remain composed in a fast-paced, high-volume environment.
* Strong
organisational skills with attention to detail and accuracy.
* Willingness
to obtain relevant checks (Police/NDIS Worker Screening).
Benefits
* Employee
discounts on Aidacare health equipment products and services.
* Quarterly
incentive scheme.
* Employee
Assistance Program (mental wellness support).
* National
benefits program (retail, insurance, gym and more).
* Comprehensive
training program to equip you for success.
About Aidacare
Aidacare is a national leader in the Healthcare Equipment
industry, with over 1,300 staff across 90+ locations. We pride ourselves on
innovation, excellence, and supporting our clients to live more independently.
How to Apply
If you're organised, tech-savvy, and enjoy helping people,
we'd love to hear from you. Please click "Apply Now" to join our Victor
Harbor team and make a real difference.