Job Overview
The Director of Sales & Distribution will lead proactive and reactive sales teams, drive performance across multiple market segments, and develop strategic annual action plans. This role requires balancing team management with personal revenue generation and market share growth while championing the hotel's identity as a lifestyle and experiential destination.
Main Responsibilities
* Sales Leadership and Strategy: Lead and develop the sales team to achieve goals. Create and implement annual sales plans reflecting the hotel's lifestyle positioning. Communicate strategic plans to the leadership team, integrating experiential elements into market strategies. Represent the hotel at trade shows, industry events, and sales trips to showcase Pier One as a destination for curated experiences.
* Account Management and Business Development: Saturate and penetrate accounts across multiple segments. Conduct ad-hoc sales calls to key corporate and TMC clients. Solicit new business and manage total account relationships. Maintain accurate account data and reporting via sales platforms.
* Team Development and Performance: Select, coach, and mentor sales associates. Manage the LPP process for direct reports. Foster a culture of creativity, innovation, and guest-centric thinking.
* Revenue Generation and Market Analysis: Achieve personal and team revenue targets through experiential upselling and tailored packages. Maximize revenue by integrating local partnerships, bespoke events, and curated guest journeys. Understand market trends and competitor positioning, especially within the lifestyle and boutique hotel space. Close high-value opportunities aligned with the hotel's brand narrative and guest expectations.
* Client Engagement and Relationship Building: Build and strengthen client relationships by offering personalized, memorable experiences. Conduct site inspections and FAM trips showcasing the hotel's lifestyle elements. Collaborate with off-property sales channels to align efforts with the hotel's experiential brand. Partner with catering counterparts to deliver unique group experiences.
* Operational Excellence: Ensure timely and accurate completion of reports, budgets, and expenses. Adhere to hotel policies and procedures. Utilize sales resources and support staff to deliver seamless guest experiences.
* Hotel Executive Responsibilities: As a member of the Executive Committee, contribute to the hotel's strategic direction and operational success; participate in Executive Committee meetings; support the General Manager in driving hotel-wide performance, guest satisfaction, and brand compliance; champion Marriott's culture and values; lead by example in service excellence and operational standards; act as a liaison between Sales & Distribution and other hotel functions; represent the hotel in community and industry engagements to enhance brand visibility.
What We Offer: A dynamic work environment that fosters growth, innovative thinking, and collaboration. Opportunities for professional development and advancement in a rapidly evolving industry. A competitive compensation package that recognizes individual and team achievements. A comprehensive benefits program that supports employees' physical and mental well-being. A culture that values diversity, equity, and inclusion, promoting a sense of belonging among all team members.
About Us: Our organization is committed to delivering exceptional guest experiences and driving business results through innovative sales strategies and effective team management. We strive to create a workplace that is inclusive, supportive, and empowering, where individuals can grow professionally and personally. Join our team and be part of a dynamic organization that is shaping the future of hospitality.