Lead a high‐performing team. Shape guest experiences. Drive revenue success.
Bayside Geelong Hotel & Apartments is seeking an experienced Reservations & Revenue Manager to join our leadership team. Featuring 110 beautifully appointed rooms and apartments, premium leisure facilities, and a prime waterfront location, we are proud to be Geelong's biggest and best boutique accommodation provider.
If you're a hospitality professional who loves people, numbers, systems and service excellence, this is your next step.
About the Role
Reporting to the General Manager, you will oversee the Reservations and Guest Experience teams while driving revenue performance across the property. You'll be responsible for ensuring smooth guest journeys, accurate reservation data, team leadership and strong yielding strategies.
This is a hands-on position suited to a proactive leader who thrives in a fast-paced, guest-focused environment.
What You'll Do
Guest Experience
* Lead a culture of warm, efficient and personalised service
* Oversee check-ins, check-outs and guest data accuracy
* Manage guest feedback, complaint resolution and VIP recognition
* Promote loyalty programs and ensure high guest satisfaction scores
Team Leadership
* Recruit, roster and train Reservations & Guest Experience team members
* Conduct performance reviews and ongoing coaching
* Maintain strong communication, team engagement and service standards
Revenue & Operations
* Maximise RevPAR through strategic yielding and channel management
* Review forecasts, occupancy trends and competitor analysis
* Ensure accuracy of rates, packages, market segments and group bookings
* Produce monthly statistical and analytical reports
Compliance & Financial Control
* Manage labour costs within budget
* Maintain audit compliance, billing accuracy and financial procedures
* Oversee safety, risk management and stock controls
What You'll Bring
* Minimum 1-2 years of revenue management experience is required
* Minimum 2-4 years of reservations management experience is required
* Experience with Opera property management system is required
* Experience with rostering and Award compliance
* Excellent communication, leadership and customer service capability
* Strong organisational, analytical and problem‐solving skills
* Microsoft 365 proficiency
Qualifications
* Certificate IV/Diploma in Hospitality or Hotel Management
* Revenue Management certification (preferred)
* Valid First Aid, RSA, Police Check and driver's licence
* Chief Fire Warden training (or willingness to obtain)
Why Join Us?
* Lead a key department in a respected, growing hotel
* Supportive General Manager and collaborative leadership team
* Opportunities for learning, development and career progression
* A dynamic role where you directly influence guest satisfaction and revenue results
How to Apply
Ready to elevate your hospitality career?
Click Apply Now and submit your resume and a brief cover letter outlining your experience and interest in the role.