The key purpose of the Senior Business Analyst is to play a strategic role in understanding business needs and enabling technological solutions that provide real business value. The Senior Business Analyst contributes to the achievement of the overall business strategy by providing insights and recommendations for technology supported solutions based on comprehensive analysis of organisational strategy, processes and systems, and data. This role collaborates with a broad range of stakeholders and multiple business units to enable them to understand the problem, define project outcomes, gather, analyse, validate requirements, and develop a project strategy.
Key Accountabilities Stakeholder Engagement & Relationship Management
Establish and maintain strong relationships with key stakeholders, enabling an in-depth understanding of cross‐business functions, how they interrelate, and contribute to overall organisational strategy.
Collaborate with key business stakeholders to identify enterprise‐wide opportunities and validate business value that aligns with the overall business strategy.
Communicate effectively with both technical and non‐technical audiences to ensure a shared understanding of requirements, outcomes, and project status.
Business Analysis & Solution Development
Tackle complex and high‐impact business problems, offering innovative insights and achievable solutions, ensuring alignment with organisational goals and challenges.
Prepare, perform, and coordinate elicitation of requirements, including brainstorming, workshops, prototyping, observation, or interviews. Assess current state, synthesise results, and provide actionable insights for technology‐supported solutions.
Create business personas and user stories, ensuring that business outcomes are captured and replayed to stakeholders for validation.
Work with technical teams to ensure that solution designs address business needs and outcomes and align with technology capabilities.
Documentation & Requirements Management
Create detailed documentation for solution design, including business requirements, functional specifications, and process workflows.
Ensure documentation is clear, comprehensive, and aligned with organisational standards, supporting business and technical teams throughout the project lifecycle.
Project & Change Management
Prepare business change and communication plans to support the implementation of technology solutions and process improvements.
Lead the gathering and documenting of User Acceptance Testing (UAT) requirements and participate in the review and validation of test cases to ensure they accurately represent the intended functionality.
Support business owners in defining outcomes, benefits, and measures of success, and verify and validate the value of improvements against these measures.
Provide leadership and mentorship to Business Analysts, guiding their development and ensuring alignment with best practices and organisational objectives.
Key Role Relationships
* Functional Business Owners
* Functional Team Leads
* Functional SMEs
Experience & Capabilities ESSENTIAL EXPERIENCE (what you have done)
* Proven experience working with Salesforce CRM; exposure to financial systems is highly desirable
* 7 or more years of experience as a Senior Business Analyst or in a similar analytical role.
* Strong working knowledge of Jira
* Excellent stakeholder and relationship management skills with a demonstrated ability to work with a cross section of technology and business stakeholders.
* Strong analytical and problem‐solving skills.
* Excellent communication and interpersonal skills.
* Demonstrated experience in delivering a broad range of Business Analyst artefacts.
CRITICAL KNOWLEDGE (what you need to know)
* Understanding of business strategy and organisational goals and challenges and how individual business units contribute.
* Understanding and experience in both agile and waterfall methodologies and an ability to work across a blend of both dependent on project and business needs.
CAPABILITIES (what you can do)
* Ability to analyse organisation and departmental strategy, processes and systems, and data, current pain points and problems to be solved, and synthesise into actionable insights and recommendations that will drive business value.
* Effective information gathering techniques to proactively uncover requirements and synthesise information accurately and coherently and provide actionable insights.
* Ability to work independently and collaboratively in a team environment.
* Ability to self‐organise and meet deadlines.
* Ability to lead and motivate teams including managing conflict.
* An adaptable and experimentation enterprise mindset with a commitment to continuous improvement.
* Familiarity with project management methodologies, tools, and techniques.
PERSONAL ATTRIBUTES (who you are) Respect
* We listen to and acknowledge each other's views.
* We have difficult conversations with care.
Integrity
* We back our words with the right actions.
* We do the right thing, no matter the situation.
Customer Focus
* We nurture a genuine connection with our customers.
* We consider customer needs when making decisions.
* We invite the right people to the table.
* We balance consensus with decisive actions.
* We always strive to improve.
* We share our challenges and celebrate the wins.
Why Vicinity?
Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised. This includes:
* Flexible working options
* Birthday leave & purchased additional leave
* $1,000 worth of VCX securities rewarded for eligible team members
Equity, Diversity & Inclusion
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration and Excellence. They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect.
At Vicinity we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain and develop our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access and Pride & Allies) actively build community and provide allyship within Vicinity. If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information in this job advertisement or the application form, and require this in an alternate format, please contact our Talent Acquisition Team. Similarly, if you would like to discuss workplace accessibility, any reasonable adjustments we can make to better support you during the recruitment process, or your potential future role please reach out to our Talent Acquisition team.
Legal & Eligibility
To be eligible to apply for this position, you must have existing, relevant Australian work rights. At the later stages of the recruitment process the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process. Additional qualification checks may also be required dependant on role and level.
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