Job Summary
We are seeking a highly motivated Guest Service Agent to provide exceptional customer service and create memorable experiences for our guests.
Key Responsibilities:
* Deliver warm and friendly reception to guests, ensuring smooth and efficient check-in process while addressing any immediate inquiries or needs.
* Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
* Oversee the accurate processing of guest reservations, updates, and special requests, utilizing property management systems to ensure seamless scheduling and availability.
* Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalized recommendations to enhance their experience.
Requirements:
* Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
* Exceptional ability to articulate information clearly and effectively across various mediums, ensuring precise and professional correspondence.
* Consistently delivers an exceptional standard of service, exhibiting a proactive and positive approach to addressing guest needs and exceeding expectations.
* Adept at fostering positive guest experiences and maintaining high satisfaction levels through attentive service and problem resolution.
* Maintains a polished and professional presentation, reflecting the values and standards of the organization.
* Fully committed to a dynamic work schedule, including the ability to work weekends, public holidays, and varying shifts to meet operational requirements.
Benefits:
* Competitive compensation package tailored to your experience and expertise.
* Career development opportunities through comprehensive professional induction and ongoing training.
* Exclusive discounts on accommodation, food, and beverage outlets worldwide.
* Generous paid leave, including parental leave and birthday leave.
* Access to employee assistance programs and wellness initiatives.