Job Summary
We are seeking a passionate customer service professional to collaborate with our team as a Clinic Coordinator.
This role is pivotal within each clinic, contributing to overall performance and enhancing customers' experience. We require a compassionate, process-oriented and purpose-driven individual with outstanding organisational and customer service skills who will help more people access better hearing solutions.
You will work collaboratively with clinicians and hearing technicians to provide high-quality hearing healthcare outcomes for all our clients.
You will learn about our products, services, competitive advantages and government funding programs. With this knowledge, you will expertly apply tailored client-specific sales strategies ensuring they receive the best possible solutions.
Key Requirements
* Previous administration and customer service experience in retail, hearing care services, pharmacy or allied health
* Experience working with older demographics is preferred
* Strong interpersonal communication skills and empathy for clients to support their hearing journey
* Higher School Certificate (HSC) or TAFE qualification
What We Offer
* Permanent full-time position
* Performance incentives
* A supportive hearing care team
* Professional development through clear career paths and training
* The MyRewards program offering discounts at over 300 retailers and services across Australia
* The Online Wellbeing Centre providing activities, workouts, meditations, nutritional and financial advice
* The Employee Assistance Program
* Birthday and Christmas gifts