About Adairs & This Opportunity:
Adairs is on an exciting journey to become Australia’s Ultimate Home Style Destination. With a new CEO and GM of Retail Operations, we’re reimagining how our store teams are supported—so they can focus on what matters most: delivering exceptional customer experiences and feeling great doing it.
In this role, you’ll be at the canter of that transformation.
As Retail Operations & Communications Coordinator, you’ll report to the National Retail Operations Manager and play a critical role in enabling our store teams to thrive. You’ll streamline communication, simplify processes, and make it easy for team members to do their best work—because when our teams are confident and informed, we thrive!
You’ll own our store communication channels, coordinate operational updates, and govern the policies and procedures that underpin the day-to-day experience in retail. Every message, every process, every improvement you lead will contribute to a more connected, empowered, and high-performing retail network.
How you will spend your day:
* Manage the National Retail Calendar to drive seamless execution and a consistent experience across the retail network
* Oversee retail policy and process documentation, ensuring version control and maintaining a continuous focus on simplification and improvement
* Draft, publish and maintain all retail communication updates, including content, newsletters, alerts and other store-facing communications
* Support communication planning for major events and peak trading periods for operational readiness
* Seek and facilitate structured feedback between our store network and retail operations
* Act as the gatekeeper for all retail communications, partnering with business teams to ensure clarity, relevance and quality in all messaging
About You:
* Demonstrated experience within a similar role in a retail operations environment
* Exceptional communication skills both written and verbal
* Excellent attention to detail and organisation skills
* Previous experience in policy, process or project documentation
* Planning and Calendar management capability
* Have a customer-centric mindset
* Proficiency with communication tools (including SharePoint and Microsoft Office Suite)
Make Home Your Career:
At Adairs, our people are everything. We’re big believers in creating a workplace that’s fun, energising, and full of opportunity. Whether you're growing your skills or growing your impact, we’re here to help you thrive—both personally and professionally.
You’ll be joining an experienced and incredibly passionate Retail Operations team, working closely with a wider retail network of over 1,100 team members across Australia and New Zealand. It’s a very special group—full of energy, pride, and a shared commitment to delivering an exceptional customer experience.
We’re all about collaboration and connection, which is why our team works from our brand-new Chadstone office 4 days a week.
Here’s just a few of the ways we support you:
* A passionate, high-performing team who love what they do
* A generous employee discount offering, 50% off full-price styles, 15% off sale styles, plus free shipping
* Free access to a leading EAP partner for support with health, finances, relationships and more
* Tailored learning and development through our very own Adairs Academy
* Wellness program with free events to support work-life balance
* Access to our legendary sample sales
What Next:
If you're ready to take the next step in your retail career and join a fantastic Retail Operations team, click 'Apply Now' and submit your resume to express your interest.
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