(Please Do Not Send Your Resume Without Reading The Details and Application Requirements In Full)
Commencement in mid/late January ****
Previous applicants need not apply thank you
An Introduction
We...Are the South West's leading print & signage company, with130+ 5-star reviewson Facebook and Google.
You...Know that results like that don't happen by accident — they come fromconsistency, teamwork, and pridein your work.
You understand that a great workplace is built by its people, which is whyyour willingness to learn, and your ability to contribute positively to our culturewill matter just as much as your skills, abilities & knowledge.
The Role
This an initial part time role with options for extra hours and the possible extension to full time
Afternoons: 12pm – 5pm, Mon–Fri
As an experienced Client Services Administrator who has succeeded in a very busy environment, you will bring many of the attributes required to thrive here:
Candidates must possess a minimum of 2+ years of experience as a Client Services Administrator or in a similar role
Candidates must have relevant experience in any client-facing administrative role that demonstrates the ability to manage customer relationships and administrative responsibilities.
Efficiency –handle large volumes of tasks
Effectiveness –prioritise & re-prioritise as required
Level-headedness –maintain composure under pressure
Structured –preference to follow proven systems
Initiative –capacity to improve systems
Service Orientation –belief that customers are the reason a business exists
With comprehensive training, your responsibilities will evolve to include:
Greeting and assisting walk-in & phone-in customers
Asking the right questions to understand customer needs
Providing quality print advice & products
Entering electronic and manual data with accuracy
Managing and actioning a significant quantity of emails and concurrent projects
Creating new customer profiles in our industry-specific CRM
Processing, tracking and monitoring print jobs through to completion
Liaising & ordering with trusted suppliers
Updating job progress data & advising customers
Assisting in the creation of accurate & competitive quotes
Assisting with minor artwork updates and emailing of artwork proofs
Helping with manual (and sometimes repetitive) print finishing tasks, e.g. envelope stuffing, collating, bundling, magnet application, guillotining, binding, and more
What You'll Get From Us
Security & stabilityin a locally owned & operated business with 18 years under its belt.
Structured & Comprehensive Trainingin the field of Commercial Print providing skills & knowledge that are in demand across the country
Variety & challengein your workday, using your current skills and building new ones.
Great people to work with— teammates, customers, and suppliers who make the day enjoyable.
Highly efficient systems & processesthat keep the firefighting to an absolute minimum.
Real input into how we improve— your ideas will be heard and genuinely considered.
No weekend or public holiday work— your Monday to Friday will be busy enough
Teammates who pull their weight, get along, and help each other out.
Open & constructive communication— you won't be treated like a mushroom
Modern, spacious and light-filledwork area where we are not afraid to laugh out loud
Permanent Part Time Basiswith potential for hours to increase
Competitive income, with genuine opportunities to be further rewarded commensurate with the value you provide
If you make it to the final stages, you'll receive a detailed and specificPre-employment Information Packageso that you are fully aware of your role, rights, and our expectations — before you officially sign on.
How to Apply
Applicants must possess Australian work rights to be eligible for this position.
We value applicants who take the time to follow our process.Please don't send only a generic resume— we won't respond to applications that don't address the requirements below.
What we need from you for us to consider your application:
A cover letter/emailthat responds to theCover Letter Requirements(see below).
Your up-to-date CV / Resumeideally with employment referees from your line manager and/or business owner.
Any other supporting documentationyou feel is applicable.
We want to understand where your abilities / knowledge is now, so rate your skills for the following programs / tools(1 = very low, 10 = very high) for each:
Note: A low score will not exclude you — we want honesty(You're welcome to add notes if you wish.)
Apple Mac OS
Mac Mail
Adobe Acrobat Pro
Microsoft Excel
Microsoft Word
Xero
Dropbox
Servers & Backup files
CRM (Customer Relationship Management) software
Let us know of other potentially useful programs you are proficient with
Explainhow you prefer to be trained: what helps you learn, retain, and apply new knowledge best?
Statethe number one thing that interests you about this opportunity
Tell ushow we would know you are reliable, punctual, and reliable — yes, we repeated "reliable" on purpose, because it matters that much to us
If you are confident you meet the selection criteria — and want to join a business that valueswhat you bring as a personas much as your technical skills — we'd love to hear from you.
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