About the Role
The Service Coordinator role is a dynamic position that requires building strong relationships with customers and their families.
As our new Service Coordinator, you will be responsible for monitoring and optimising the health, well-being, citizenship, safety & satisfaction of customers.
You will engage other service providers internally or externally where necessary to ensure the best possible outcomes for our customers.
* Act as primary liaison with customers/families
* Delve excellent customer service
* Provide quality practice leadership & coaching
* Facilitate and maintain high-quality Customer Support Plans and associated documentation
* Responsible for customers' NDIS pre-planning, goal progress, progress reports, plan utilisation and optimisation.
* Manage operating budgets and meet relevant Key Performance Indicators.
* Manage rosters and customers' funding packages efficiently and effectively.
* Ensure documentation & customer information are kept up to date in a timely way, including CMS data integrity.
* Report, manage, evaluate and monitor incidents, investigations and complaints in a timely manner whilst focusing on prevention & continuous improvement.
About Us
We began as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children. Today, we are recognised as one of WA's leading disability service providers.
Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.
Benefits
We offer a range of benefits to our employees, including:
* A caring and values-driven culture
* Non-profit organisation salary packaging benefits up to a maximum of $18,550
* 3 wellness days
* Leave loading, paid parental leave, and an employee assistance program
* Flexible working arrangements
* A genuine and supportive team culture
About You
To be successful in this role, you will need:
* A tertiary qualification (or equivalent) in Health, Disability, Social Services, Behavioural or Sciences
* Minimum 3 years' experience working with people with a disability in a similar role and/or working for a community organisation in a similar role
* A good understanding of contemporary practices within the disability sector, including active participation, supported decision making, self-determination and citizenship
* Highly developed verbal and written communication and interpersonal skills; able to consult with a wide range of people
* Strong cultural/diversity awareness and sensitivity
* Well-developed planning and organisational skills
* Understanding of and commitment to principles of NDIS and Quality & Safeguarding Framework
* Committed to working collectively towards AbilityWA's purpose and strategic initiatives
* The right to work in Australia with the ability to obtain NDIS Workers Screening Clearance, National Police Check & Working with Children's Check
* Current nationally accredited First Aid certificate
* Current and valid 'C' class driver's license
* COVID-19 Vaccination Certificate
* Promotes a safe work culture and complies with Work Health & Safety policies