Purpose
As Concierge, you will be the face of hospitality, elevating guests’ experiences and providing personalized assistance, local insights, and exceptional service.
Peppers Noosa Resort & Villas is located in the serenity of Noosa National Park offering a range of premium accommodation from studio to four bedroom apartments and villas. The resort provides dining experiences for up to 80 patrons with a philosophy that celebrates the people, produce, history and culture unique to the Sunshine Coast.
Primary Responsibilities
- Foster genuine connections with guests, making them feel valued and comfortable during their stay
- Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
- Address and resolve guest concerns promptly and professionally
- Offer expert recommendations for local attractions, restaurants, and activities
- Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance
Skills and Experience
- Previous customer service experience, preferably in the hospitality industry
- A track record of effectively managing multiple tasks and excelling in high‑pressure situations
- Robust problem‑solving abilities and a proactive approach
- Outstanding communication and interpersonal abilities
- Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
- Drivers licence – possessing an open (manual) drivers licence is advantageous
- Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
Accor Benefits
- ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
- Learn Your Way – Support your career development with access to Accor’s industry‑leading training platforms, Accor Academy and Typsy
- Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities – We are a world leader hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
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