Job Title: Front Office Manager
We are seeking a highly skilled and experienced Front Office Manager to lead our front office team in delivering exceptional guest service and maximizing financial performance.
The successful candidate will be responsible for directing and working with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures.
About the Role:
* Lead a high-performing front office team to deliver outstanding customer experiences and drive business growth.
* Develop and implement policies and procedures to ensure seamless front office operations, resulting in improved efficiency and reduced costs.
* Supervise and manage employees to achieve high levels of customer satisfaction and employee engagement, fostering a positive and productive work environment.
* Monitor and control departmental expenses to meet or exceed budgeted goals, ensuring effective resource allocation and optimal returns on investment.
* Conduct regular meetings and provide feedback to employees to drive continuous improvement, promoting a culture of excellence and innovation.
Requirements:
* A high school diploma or equivalent is required; however, a degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field is preferred. At least 4 years of experience in the guest services, front desk, or related professional area is necessary.
* In lieu of a degree, a minimum of 2 years of experience in the guest services, front desk, or related professional area is required, along with relevant certifications or training.
Benefits:
* A competitive salary and benefits package, including health insurance, retirement savings plan, and paid time off.
* Ongoing training and development opportunities to enhance skills and knowledge, supporting career advancement and personal growth.
* A dynamic and supportive work environment, fostering collaboration and teamwork among colleagues.
* Opportunities for professional growth and advancement within the company.
Others:
The Ritz-Carlton is committed to providing exceptional guest experiences and creating unforgettable memories for our guests. As a member of our team, you will have the opportunity to work with a diverse group of individuals, sharing your passion for hospitality and making a lasting impact on our guests' lives.
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