Revenue assurance team leader

At CitiPower and Powercor, we're proud to deliver electricity to 1.3 million Victorian customers every day through our network of poles and wires. But more than that, we're here to power communities, support local businesses and keep critical services running smoothly, we're essential to them all – and none of this happens without our people. As Victorians electrify everything from homes to transport, we're focused on ensuring our networks are ready to meet that demand. If you want to be part of something essential, be essential with us.

Lead the day-to-day delivery of network billing and tariff management to maximise monthly billable revenue and support strong cashflow outcomes through accurate, timely and compliant billing. Supervise and coach the Revenue Assurance team to manage exceptions, resolve billing blockers and tariff issues, and maintain effective controls aligned to Delegations of Authority (DOA) and Segregation of Duties (SOD) requirements. Partner with internal and external stakeholders to support billing and tariff outcomes that meet customer commitments, B2B specifications and National Electricity Market (NEM) rules, escalating material risks and issues to the Revenue Assurance Manager.

The job would suit someone with prior management experience who is interested in career development opportunities.

For more information on the role's responsibilities, please click here to download the position description.

• Provide day-to-day supervision of the team including work allocation, prioritisation, schedule management and quality checks.
• Foster a high performing, collaborative team culture that drives ownership, personal accountability, and build strong stakeholder relationships across the business.
• Coach team members through on-the-job support, feedback and development, contributing to formal performance conversations led by the Revenue Assurance Manager as required.
• Coordinate end-to-end monthly network billing readiness and execution, tracking progress to ensure maximum billable revenue is invoiced each cycle.
• Perform and oversee reconciliations and exception management to maintain billing accuracy and quality, ensuring work is completed in line with internal controls, DOA and SOD.
• Oversee the day-to-day maintenance of customer tariff allocations, ensuring assignments and effective dates are accurate to support compliant billing.
• Validate tariff configuration and billing construct set-up (charging parameters, structures and business rules) to ensure tariffs bill as intended and align to B2B specifications and NEM rules.
• Build and maintain effective working relationships across Revenue Management, Finance, IT, Metering, Market Operations and Customer teams to deliver accurate, timely billing and optimise cashflow.
• Establish clear communication and reporting rhythms (such as; billing completion, unbilled reasons, revenue at risk, dispute ageing, tariff and defect status) to support timely decision-making by stakeholders and senior leaders.

• Demonstrated experience leading or supervising a team including coaching, workload prioritisation, quality assurance and coordinating cross-functional issue resolution.
• Experience in revenue assurance, billing operations and/or tariff management within a complex regulated environment (preferably energy/utility B2B).
• Demonstrated experience working cross‐functionally to negotiate mutually beneficial outcomes.
• Strong understanding of end-to-end billing processes and controls, including reconciliation, exception management and revenue assurance principles.
• Highly developed analytical capability to interpret large data sets, identify drivers of unbilled revenue/revenue leakage, and translate insights into actions that improve cashflow outcomes.
• Demonstrated knowledge of regulatory and compliance obligations impacting billing and tariffs, including relevant NEM rules, B2B specifications, network pricing requirements, and active involvement in internal and external audits to meet regulatory and assurance expectations.
• Tertiary qualification in Commerce, Finance, Accounting, Business or a related discipline (desirable)

We're proud to offer an inclusive, supportive workplace where everyone feels safe, valued, and empowered to grow. Some of our benefits include hybrid work options, purchased leave, 15 weeks of gender neutral primary parental leave, health and wellbeing subsidiary, career development and planning opportunities, and exclusive discounts. Visit our company website to learn more.

We are committed to building a safe, inclusive, and supportive workplace where people of all genders, ethnicities, sexual orientations, abilities and ages are valued for who they are and empowered to do their best. Through our Diversity, Equity & Inclusion Strategy (DEI), Reconciliation Action Plans and initiatives like Women in Power and Sparkle, our LGBTQIA+ allies network, we're working to create equal opportunities for all. We are proud to be a WORK180 Endorsed Employer for Women. Explore our partnership with Work180.

We welcome applicants from all backgrounds and experiences, and strongly encourage First Peoples, women, people from the LGBTQIA+ community, culturally and racially marginalised people and people with disabilities to apply. We recognise how people from marginalised groups can face extra barriers and self-select out of recruitment processes. With this in mind, we're committed to making reasonable adjustments to ensure a positive, barrier-free recruitment process.

Beon, CitiPower Powercor and United Energy recognise Australia's Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our respects to Elders past and present and acknowledge their ancient and continuing connection to Country.

We are committed to creating a workplace where everyone feels valued, respected and supported to succeed. By making sure our workplace is physically and mentally safe, so that our people can be their authentic selves, share their unique perspectives and can thrive.