1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Position PurposePosition PurposeSecurity Officer, Gate House Sydney Airport Control Tower. Responsible for controlling entry and egress to the Air Services Control Tower and facilities at Sydney Airport. Checking identification and ASIC’s issuing visitor passes and ASIC’s. Responding to local, state and National Alarms using Gallagher. Organising Mobile Patrols to respond to Alarms. Conducting Foot Patrols of the facility. Recording all daily activities and visitors via Air Services daily reports.Workplace Health & SafetyTake reasonable care for your own health and safety and the health and safety of other people in the workplace.Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.Comply with any reasonable instruction related to health and safety.Do not interfere with or misuse anything provided in the interest of health and safety.Understand and reinforce the requirements of HSE to keep our people safe.Meet company HSE requirements.Key ResponsibilitiesMonitoring CCTV and alarms via GallagherConfirming eligibility of persons entering site and buildings as per client and government policies, checking AIC and ASIC identification.Responding to Alarms and Incidents at client sites Nationally, organizing Mobile Patrol’s and Guarding as requiredAccess card generation and management including deactivation and record keepingIssuing and checking ASIC cards.Escalate Incidents to the respective site Manager and Security ManagersThe successful candidate must have the ability to read situations and act accordingly, be able to show empathy and have a willingness to help / intervene where necessary.Shift timings are 24/7 rotating roster including Public HolidaysQualificationCertificate II in Security OperationsProvide First AidCurrent Drivers LicenceSkillsAdaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.Building customer loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.Building trust - Interacting with others in a way that gives them confidence in one’s intentions and those of the organisation.Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.Customer focus - Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.Managing conflict - Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.Safety awareness - Being aware of conditions that affect employee safetyKnowledgeCommunicating and giving clear instructionsCustomer ServiceDe-escalationConflict resolutionDealing with aggressive or agitated personsAbility to multi task under pressureExperienceAt least 2 years similar experience in a Control room or busy Gate HouseEvidence based customer service trainingEvidence based conflict resolution trainingBenefits & CultureFriendly and inclusive environmentGrowth and development are supported and promotedA discount program where employees, and their family members, can save at over 400 retailers Australia wideA well-being program that provides advice about mental, physical, and financial well-beingAn Employee Assistance Program (EAP) that is available to employees and their familiesCultural diversity is valued and supportedEmphasis on learning and development, where a state-of-the-art LMS is available to all employeesDiversity StatementWithin Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered. We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.Certis Security Australia Master LicenseSydney Night Patrol & Inquiry Co Pty LtdNSW 400674602ACT 17501220QLD 41315WA SA48240NT 345SA ISL 178143TAS 3020Certis Security Australia Pty LtdNSW 405149073ACT 17501742QLD 3158254WA SA 72311SA ISL 235794VIC Z05 798 61SVIC Z05 798 40SNT 1093TAS 458596293Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOther, Information Technology, and ManagementIndustriesSecurity and InvestigationsReferrals increase your chances of interviewing at Certis by 2xSign in to set job alerts for “Security Officer” roles.Kelso, New South Wales, Australia 8 hours agoSydney, New South Wales, Australia 4 months agoKelso, New South Wales, Australia 3 weeks agoConiston, New South Wales, Australia 1 week agoCasual Court Security Officer - WollongongConiston, New South Wales, Australia 3 weeks agoConiston, New South Wales, Australia 2 months agoSecurity Officer - Shellharbour HospitalConiston, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 month agoWilliamsdale, New South Wales, Australia 22 hours agoWilliamsdale, New South Wales, Australia 22 hours agoWilliamsdale, New South Wales, Australia 22 hours agoWilliamsdale, New South Wales, Australia 22 hours agoSecurity Officers & Control Room Operators (Full/Part Time & Relievers)Penrith, New South Wales, Australia 4 months agoSecurity Relief Officers - Greater SydneySydney, New South Wales, Australia 3 months agoWaratah, New South Wales, Australia 1 day agoWaratah, New South Wales, Australia 2 days agoHornsby, New South Wales, Australia 4 days agoSecurity Relief Officers & Control Room OperatorsBankstown, New South Wales, Australia 4 months agoSecurity Officer Opportunities (Full/Part Time & Relievers)Hornsby, New South Wales, Australia 3 months agoWollongong, New South Wales, Australia 3 months agoHealth & Security Assistant (M/L 407733409) - CasualKingswood, New South Wales, Australia 3 days agoWarrawong, New South Wales, Australia 3 months agoCasual Correctional Officer - Batemans Bay CourtConiston, New South Wales, Australia 1 week agoCasual Correctional Officer - Wollongong CourtConiston, New South Wales, Australia 1 week agoSecurity Officer - NV1 - 12 hour shifts Day and Night!Macquarie Park, New South Wales, Australia 3 days agoCoffs Harbour, New South Wales, Australia 4 days agoWentworth, New South Wales, Australia 1 month agoWentworth, New South Wales, Australia 1 month agoDC Security Specialist Intern, Data Center Physical SecurityWilliamsdale, New South Wales, Australia 22 hours agoWest Wallsend, New South Wales, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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