About Customer Support Roles
We transform interactions into positive outcomes and sustainable relationships. As a high growth, innovative organisation with over 7500 employees, our goal is to be recognised by our customers as the most responsive and reliable support service with industry leading performance.
The Opportunity
* As a Customer Service Officer, you will play a vital role in engaging with valued customers via phone and email to address inquiries, resolve issues, and ensure a positive experience.
About You
* You have proven experience in a customer facing or administrative role.
* You possess excellent communication skills, both verbal and written.
* You have strong organisational skills with the ability to multitask and prioritise effectively.
Key Responsibilities
* Deliver exceptional customer service to allocated contacts.
* Develop positive working relationships with other teams to meet and exceed customer needs.
Why Choose Us
* Career development opportunities.
* Paid leave for family commitments.
* Great benefits: Annual employee share plan offer, flexible work arrangements, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more.