System Operations Professional
A System Operations Professional is responsible for ensuring the smooth functioning of systems and processes within a dynamic service operations environment.
Key Responsibilities:
* Manage complex incident management to minimize service disruptions.
* Oversee day-to-day service operations to ensure systems and processes operate efficiently.
* Coordinate with internal teams and external vendors to manage service requests and maintain SLA adherence.
* Analyze operational data to identify trends, bottlenecks, and areas for improvement in service processes.
* Develop and maintain operational procedures to enhance efficiency and minimize service disruptions.
* Collaborate with technical teams to address product-related service issues and recommend improvements.
* Conduct root cause analysis for recurring incidents and work with problem management to implement solutions.
* Ensure documentation is up to date for all operational processes, incidents, and service management workflows.
Required Skills & Experience:
* A minimum 2-3 years' experience in a System Administrator or related role.
* Experience in Network, Linux, or Application/System support.
* Broad understanding of server systems, Linux commands, or network administration.
* Excellent communication skills.
* Incident, problem, and change management.