Cabin crew support specialist

Cabin Crew Support Specialist

As a Cabin Crew Support Specialist, you will play a pivotal role in ensuring the smooth operation of our cabin crew.

* Develop and maintain up-to-date policies, procedures, and documentation for cabin services.
* Maintain an accessible repository of these documents in the briefing room for the crew's convenience.
* Conduct regular checks to ensure rostered crew members meet operational requirements.
* Audit rosters to guarantee fair manpower allocation on each flight.

* Collaborate with the Manager – Cabin Crew to oversee, certify, and record crew member performance.
* Perform daily assessments during briefings and random checks before/after flights to monitor CS and CC performance.
* Support Cabin Supervisors or Captains in de-briefing sessions and handle conflicts or complaints until resolution.
* Prepare comprehensive reports for management on assessment findings, observations, and recommendations for individual/team performance improvement.

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