About This Role
As a customer service professional, you will be the first point of contact for our clients, ensuring an exceptional experience from pre-testing to frame styling and dispensing glasses. A compassionate approach with strong interpersonal skills is essential for building genuine relationships with patients.
Key Responsibilities:
* Provide excellent customer service in a fast-paced retail environment
* Work collaboratively as part of a supportive team
* Develop strong relationships with colleagues and patients
* Assist with optical tasks such as frame styling and dispensing
Benefits and Perks
We offer a range of benefits to support your career development and well-being, including:
* Tailored career progression journey with paid upskilling opportunities
* Two FREE pairs of glasses per year
* Birthday Leave and Volunteer Leave
* 30% discount for family and friends
* Optical training provided, no background in optics necessary
About Our Company
We are committed to improving lives through better sight and strive for excellence in all aspects of our business. With a focus on eliminating preventable vision loss and blindness, we provide unrivalled development and career plans, excellent support, and benefits to our employees.