Position Title: Recovery Partner Medical Only (Metropolitan)
Employment Type: Permanent (Full-time)
Salary range: $87,813 per annum to $116,824 per annum + 12% super and benefits (Health Mgr Lvl 1)
Location: NSW Ambulance State Operations Centre, Sydney Olympic Park (travel within Metropolitan areas may be required for this role)
Applications Close: Midnight on 12 February 2026
With your skills and experience, you can contribute to the millions of ways we're enriching health and develop your career as part of the largest health organisation in Australia.
Join Us & Enjoy Exceptional Employee Benefits as we offer more than just a job we support your lifestyle, growth, and wellbeing
* Salary packaging: Up to $9,000 for living expenses + $2,600 for meals & entertainment
* Novated leasing options
* Public transport accessible locations
* Flexible & hybrid work arrangements
* Monthly Paid Day Off (ADO) + extra public holiday
* Discounted gym access for you & your family (Fitness Passport & Medic-Fit)
* Private health insurance discounts
About the Opportunity
The Recovery unit is expanding at NSW Ambulance with an exciting opportunity available for an experienced Recovery Partner to join our team. As part of the implementation of our new workers compensation strategy, we are seeking dynamic individuals to manage our Workers Compensation Metropolitan claims portfolio. This key role will provide technical advice and apply best practice interventions to progress recovery and return to work for workers compensation claims to achieve outcomes, whilst also fostering care and compassion for those recovering from injury. Are you ready to ignite and be part of this change and champion recovery?
Click here for the Role Description and Position Conditions and General Info
About You
The successful candidate must have proven and demonstrated experience in managing workers compensation claims for a self-insurer or scheme agent. You will be an experienced injury management professional, managing complex physical and psychological injuries. You will need to be a team player with the ability to work independently in a high demand role, working with key stakeholders to improve recovery outcomes for our injured workers. It is essential that you have a strong understanding of workers compensation legislation and Guidelines and how it is applied for exempt and non-exempt workers. You need to hold current Return to Work Certification and experience in the same.
Specifically
* You are able to work within the parameters set and offer a balanced and strategic approach to your work. You are organised, structured in your working style, and strive to provide the highest quality of customer service to our customers.
* An experienced Recovery at Work Coordinator, passionate about returning people to health and work, you can work within processes and policies in a complex and changing environment.
* Taking a balanced, strategic, and proactive approach to your work, you are able to deliver positive outcomes for our customers and injured employees.
* Working collaboratively with the wider Recovery team and key stakeholders you will provide valuable input into current practices and process, with a view to achieving quality business outcomes.
How to Apply
Please respond to the below two questions (max 4000 characters including spaces) and submit this with your CV and other required information.
Question 1: Describe a situation when you successfully managed a complex workers' compensation medical treatment matter. What steps did you take to ensure the matter was resolved efficiently, and what was the outcome?
Question 2: Describe a time where you identified a problem either with a task or situation, while managing a workers compensation claim/matter. How did you work with others to solve the problem at what was the outcome?
Additional Information
* Applicants will be assessed against the essential criteria articulated in Role Description.
* NSW Health is committed to accessibility and may provide adjustments to the recruitment and interview process as needed, including physical adjustments, interview setup, or scheduling needs.
* Employment of temporary visa holders is only considered if no suitable permanent resident or citizen is identified after labour market testing.
* Eligibility lists and talent pools may be created and used to fill temporary or permanent vacancies over the next 18 months at the same, or other locations, that are at the same grade and capability level.
Contact People
Please contact Sandhiya Bisht on **************@ambulance.nsw.gov.au or via 0472 791 *** if you have any questions about this role.
For Aboriginal candidates who would like to talk to NSW Ambulance’s Aboriginal Workforce Consultant, please contact Leonie Garvey on *************@health.nsw.gov.au. Support is also available through the Stepping Up website.
Please contact ***************@health.nsw.gov.au if you require any adjustments to the recruitment process so we can support you to present your best self.
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