Service Desk Consultant
We are seeking experienced and customer-focused Service Desk Consultants to deliver high-quality, always-on IT support in a cloud environment.
* Providing technical support across application, network, and cloud environments
* Managing incidents, requests, and escalations through ITSM tools
* Performing advanced triage and initial impact assessments
* Enriching alerts with contextual information
* Identifying false positives and reducing alert noise
* Escalating validated incidents for further analysis within defined response times
* Maintaining accurate documentation in ticketing systems
* Monitoring infrastructure and systems, responding to alerts and triaging as required
For success in this role, you will need:
* A minimum of 2 years in a customer service role
* Experience with ticketing and/or client contact centre roles
* ITIL-aligned practices and ticketing systems experience ideal
* A strong investigative mindset
* The ability to interpret logs, alerts, and system behaviours
* Clear documentation of findings and the ability to explain basic technical findings from automated alerts
* Excellent verbal and written communication skills
* The ability to work autonomously and collaboratively in a shift-based team
Our organisation offers a recognition culture to celebrate milestones and discounts at hundreds of retailers. Career breaks for up to 12 months are also available – perfect for study, travel, volunteering, or personal interests.
What We Offer
* Recognition culture to celebrate milestones
* Discounts at hundreds of retailers
* Career breaks for up to 12 months