Service Delivery Leader
This role is ideal for a passionate leader who wants to make a meaningful impact in the disability and ageing sector. You will oversee the delivery of high-quality, client-centred services, leading a team of support workers and managing daily operations.
Key Responsibilities:
* Coordinate High-Quality Service Delivery: Oversee the daily operations and delivery of home and daily living and supports, ensuring client-centred care that enhances quality of life for people with disabilities and older adults.
* Lead and Supervise Staff: Provide effective leadership, supervision, and training to support workers, fostering a safe and respectful environment focused on continuous development and high-quality service.
* Manage Individual Client Support Plans: Ensure all client plans are current, compliant, and implemented appropriately, with accurate documentation to support care delivery and funding requirements.
* Ensure Compliance and Quality Standards: Maintain adherence to all relevant policies, procedures, and industry standards, supporting audit readiness and accurate record-keeping.
* Drive Continuous Improvement: Actively contribute to service improvements by identifying opportunities to enhance client outcomes and operational efficiency.
* Stakeholder Engagement: Build and maintain strong and effective relationships with internal and external stakeholders to support and improve delivery of client-centred services.
* Finance Management: Manage financial performance in adhering to client rosters of care, overtime, and staff utilisation.
Requirements:
* Tertiary qualification in disability or related field or a minimum Certificate IV in Disability with substantial experience;
* Current Australian Driver's License;
* Working with Vulnerable People with NDIS Endorsement and Child related activity;
* NDIS Worker Orientation Certificate - "Quality, Safety & You";
* Current First Aid and CPR certificate;
* Strong understanding of relevant regulations and standards;
* Demonstrated ability to lead and support teams;
* Strong stakeholder engagement and relationship management skills;
* Ability to drive continuous improvement and innovation.
Benefits:
* Health and wellbeing support: 24/7 access to a holistic employee assistance program.
* Salary packaging: Non-for-profit salary packaging up to $15,900 per annum, plus additional meals and entertainment benefits.
* Discount shopping programs: Save at over 450 retailers, including Coles, Woolworths, JB HI-FI and Officeworks.
* Study Discount: 25% discount for undergraduate and postgraduate courses at Torrens University for genU staff.
* Employee referral program: Earn a bonus for referring successful candidates at completion of their probationary period.
* Professional development: In addition to a comprehensive induction program and ongoing professional development, genU is committed to providing opportunities for career progression. You will have access to a range of accredited training modules, staff mentoring programs and our internal jobs board.