POSITION
Senior Spa Supervisor
LOCATION
Private Estate - Middle East - Abu Dhabi
The client will arrange work visa and relocation if not local.
PURPOSE OF THE POSITION
The Senior Spa Supervisor will lead the day-to-day operations of a luxury private spa, ensuring world-class service delivery to family members and VIP guests. This is a hands-on leadership role requiring both technical expertise with advanced spa equipment and strong organisational skills. The position oversees a small team, coordinates treatment schedules, and acts as the primary point of contact for all spa-related matters across multiple locations.
QUALIFICATIONS / SKILLS
- Proven experience in a supervisory role within a spa, wellness centre, or luxury hospitality environment
- Strong leadership and team-management skills, with the ability to motivate and guide a small team
- Technical proficiency in operating advanced spa equipment and wellness technologies (e.g. Cryo Room, Light Therapy, Oxygen Room, Laser Machines)
- Excellent communication, interpersonal, and client-service skills
- Highly organised, detail-oriented, and able to work independently in high-pressure situations
- Fluent in English with exceptional client-facing presentation
- Well-groomed and professional at all times
- Flexibility to be on-call and travel between multiple estate locations as required
EXPERIENCE & RESPONSIBILITIES
- Oversee the daily spa operations to ensure seamless, high-quality service delivery
- Supervise, train, and motivate a team of 6 spa professionals, including therapists and receptionists
- Act as the main point of contact for family members and VIP guests, delivering personalised service at all times
- Be on-call to support family members' wellness needs across various residences
- Confidently manage and operate all spa machines and technologies (Cryo Room, Light Therapy, Oxygen Room, Laser Machines)
- Manage appointment bookings, treatment schedules, and staff rosters
- Monitor inventory, product stock levels, and procurement
- Ensure spa policies, procedures, and hygiene standards are implemented and maintained
- Address and resolve client feedback and service issues professionally and discreetly
- Coordinate with relevant teams to support promotions, events, and treatment packages
SALARY & BENEFITS
- Monthly Salary: AED 18,000
- Extra benefits to be discussed upon successful completion of the interview process
CANDIDATE PROFILE
The ideal candidate is a confident and experienced spa professional with a proven track record in luxury wellness environments. She will combine strong leadership and client-service skills with advanced technical knowledge of spa equipment and treatments. Discreet, well-presented, and flexible, she thrives in a dynamic, high-expectation environment and is motivated to deliver an exceptional wellness experience at the highest level.
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