Assistant Community Manager
Odyssey Lifestyle Care Communities – Gold Coast
Full Time | Supportive Culture | Meaningful Role
Odyssey Lifestyle Care Communities is a pioneering, people-centred supported living environment where residents enjoy independence, dignity, choice, and beautifully designed home-like surroundings. We are seeking a warm, proactive, and organised Assistant Community Manager to join our team and help deliver exceptional resident experiences every day.
As our Assistant Community Manager, you'll play a vital role in coordinating the daily operations of the community — working closely with the Community Manager to ensure smooth, consistent service delivery across reception, concierge, housekeeping, maintenance, and the restaurant. This is a hands-on, people-focused leadership role where no two days are the same.
What You'll Be Doing
* Supporting the Community Manager with the daily operations of a vibrant, hospitality-led community
* Providing friendly, professional service to residents, families, and visitors
* Coordinating activities across reception, concierge, maintenance, housekeeping, and restaurant teams
* Handling resident enquiries, feedback, and communication with warmth, clarity, and confidence
* Assisting with resident move-ins, orientation, and ongoing lifestyle engagement
* Facilitating resident exit processes in a compassionate, respectful manner
* Ensuring the community consistently presents to Odyssey's "open house" standard
* Supporting compliance, WHS, fire safety, and quality systems
* Helping the community run smoothly and stepping up when the Community Manager is away
What You'll Bring
* A caring, professional approach and genuine respect for older adults
* Strong organisational, multitasking, and problem-solving skills
* Previous experience in customer service, retirement living, hospitality, administration, or community operations
* Ability to lead, support, and guide staff at the frontline
* Clear communication skills and confidence in resolving issues
* A warm, polished manner aligned with Odyssey's premium service standards
* Ability to remain calm, positive, and solutions-focused in a dynamic environment
Why Join Odyssey?
* A supportive team culture built on respect, kindness, and shared purpose
* A beautiful, resort-style community with exceptional residents
* A role where your work directly improves residents' quality of life
* Opportunities for professional growth within a leading retirement organisation
* A stable full-time position offering variety, purpose, and meaningful daily connection
Ready to Make a Difference?
If you're passionate about delivering exceptional service, thrive in a people-first environment, and want to be part of a community that truly values its residents and staff, we'd love to hear from you.
Apply now with your resume and a short cover letter outlining why you're the perfect fit for Odyssey.
Job Type: Full-time
Pay: $75,000.00 per year
Work Location: In person