Service Coordinator position available in Albury, Murrumbidgee Region, on a full time basis working across multiple accommodation sites. Northcott have a fantastic employees benefits program including salary packaging and discounted gym membership. Are you ready to take ownership of the role, and see our unique customers achieve their goals, whilst maintaining positive relationships? This is your opportunity to lead your own team on a daily basis. About The Role: The successful candidate will be responsible for the operation and function of Housing and Supported Independent Living, ensuring customers are provided with high quality support consistent with the principles and application of the NDIS Quality and Safeguarding Framework. This role has an emphasis on providing practice leadership to our staff team, fostering open communication and a culture of cohesion. This will encompass a strong degree of self-reflection and resilience. Are you a great leader, who knows how to manage all aspects of a supported accommodation home, communicate and mentor our team effectively, maintaining consistent high standards and creating a supportive and inclusive environment? Key responsibilities include (and not limited to): Build and nurture relationships with customers, families, your team and other stakeholders with open communication and active participation Support customers with mental health and high physical support needs Identify, assess and resolve problems using an active person-centered approach Motivate team members and create a culture where people want to go the ‘extra mile’ Practice leadership in team meetings and individual supervisions, mentoring and coaching your team Proactively training the team to ensure the highest standard of customer outcomes Budget, prepare and monitor financial systems in line with the NDIS price guide Take on ad hoc duties, with our customers' quality of life and care at the front of mind Reviewing and updating rosters, supporting Policy and Procedure compliance and reporting requirement Administer catheter care and peg feeding Given the responsibility of this role, the following essential experience will be required: Proven experience leading and developing a high performing team. Develop the team for high performance by providing relevant guidance and support to resolve their own issues. Open to new ideas and ways of thinking and who will empower others to explore new approaches to longstanding or emerging problems. Encourages a strong customer focus and builds understanding of customers' perspectives within their team. Explores and identifies solutions to obstacles which may limit customer potential. Communicates in a way that is appropriate for the situation and that promotes the organisational values of being Innovative, Respectful and Brave. Demonstrates these values through interactions with teams, such as in one-on-ones and in team meetings. Considers business unit and organisational objectives when making decisions and going about their work. Prioritises and plans daily, weekly, monthly and annual tasks to achieve customer and team outcomes. Experience in supporting, planning and the setup of new services in a residential setting. Knowledge of the disability sector, NDIS funding, SIL quotes, and the NDIS Quality and Safeguarding Framework. High level admin skills, including computer literacy, in particular proficiency with Microsoft programs Essential Compliance requirements: Current Drivers Licence NDIS Worker Check NSW Working With Children Check Position Description About Northcott : Northcott is a not-for-profit disability service provider that works with customers to realise their potential. As one of Australia’s largest not-for-profit disability service organisations, we provide services from metropolitan and regional locations throughout NSW, QLD, and the ACT. We have more than 90 years of experience and expertise in the disability service industry. A registered NDIS provider, we employ approximately 2,600 staff and provide empowering, personalised services to over 13,500 people with disability, their families and carers each year. Our Values Our values have always been a significant part of our service to customers and they have helped shape Northcott into the wonderful organisation it is today. We are Innovative because we develop new ideas and solutions with creativity in anticipation of changing needs. We are Respectful because we believe that everyone’s voice is unique and that they have the right to be heard. We are Brave because we have the courage to stand up for people with all abilities even in the face of adversity. Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story When applying internally, Northcott employees are required to notify their Manager and should be aware that their Manager may be asked to endorse their application. Northcott will review candidates throughout the recruitment process, likely before the close date and you will be advised of an outcome. For general enquiries about the role you are applying for, please email recruitment@northcott.com.au. Diversity and Inclusion Statement Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTIQ identity, disability, gender, age, religion or caring responsibilities. If you require an adjustment to participate in the recruitment process, if you have a preferred contact method or require any information provided in an alternative format, please contact Diversity, Equity and Inclusion at diversity@northcott.com.au .